A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency specializing in healthcare and administrative roles across the United States. We are committed to connecting talented professionals with rewarding opportunities in dynamic healthcare environments. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, ensuring clear communication and efficient handling of inquiries. Your role is vital in supporting healthcare operations and enhancing patient satisfaction. What You'll Do: - You will answer inbound calls from patients and healthcare providers promptly and professionally. - You will provide accurate information regarding appointments, billing, and healthcare services. - You will document and update patient records and call logs with attention to detail. - You will resolve patient concerns and escalate issues to appropriate departments when necessary. - You will maintain confidentiality and comply with HIPAA regulations. - You will participate in ongoing training to stay current with healthcare policies and procedures. - You will collaborate with team members to improve call center processes and patient experience. What You Bring: - Minimum of 1 year experience in a call center or customer service role, preferably in healthcare. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with discretion and professionalism. - Basic computer skills and familiarity with call center software. - High school diploma or equivalent; additional healthcare certifications are a plus. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Knowledge of medical terminology. - Bilingual abilities, especially in Spanish. - Previous experience working in a healthcare environment. What We Offer: - We offer competitive hourly pay at $19 per hour. - We offer comprehensive training Monday through Friday from 8:00 AM to 4:30 PM. - We offer a supportive onsite work environment in Monroeville, PA. - We offer flexible post-training schedules agreed upon with the business. - We offer opportunities for career growth within the healthcare staffing industry. Ready to Apply? To join our team as a Healthcare Call Center Representative, please submit your resume and cover letter through our website or contact our recruitment team at careers@aline-staffing.com. We look forward to hearing from you!