A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency specializing in healthcare placements across the United States. We are committed to connecting talented professionals with rewarding opportunities in dynamic healthcare environments, ensuring both client satisfaction and employee growth. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, delivering exceptional service and support. Your role is vital in managing inquiries, scheduling appointments, and providing accurate information to ensure smooth healthcare operations. What You'll Do: - You will answer inbound calls promptly and professionally, addressing patient and provider inquiries. - You will schedule and confirm patient appointments accurately using healthcare management systems. - You will provide clear and compassionate communication to patients regarding healthcare services and procedures. - You will document all interactions and update patient records in compliance with HIPAA regulations. - You will collaborate with healthcare teams to resolve issues and improve patient experience. - You will participate in ongoing training to stay current with healthcare policies and call center best practices. - You will manage call volume efficiently while maintaining high-quality service standards. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role, preferably in healthcare. - You have strong communication skills, both verbal and written, with a patient and empathetic approach. - You are proficient with computer systems and healthcare software applications. - You have the ability to multitask and manage time effectively in a fast-paced environment. - You understand the importance of confidentiality and compliance with HIPAA regulations. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Bilingual abilities, especially in Spanish. - Previous experience working in a healthcare call center. - Certification in customer service or healthcare administration. What We Offer: - We offer competitive hourly pay at $19 per hour with bi-weekly payments. - We offer a supportive onsite work environment in Monroeville, PA. - We offer comprehensive training from 8:00 AM to 4:30 PM, Monday through Friday. - We offer flexible post-training schedules agreed upon with the business. - We offer opportunities for professional development and career advancement. Ready to Apply? To join our team as a Healthcare Call Center Representative, please submit your resume and cover letter through our website or contact our recruitment team at careers@aline-staffing.com. We look forward to hearing from you!