A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency specializing in healthcare placements across the United States. We are committed to connecting talented professionals with rewarding opportunities in dynamic healthcare environments, ensuring quality service and support for both clients and candidates. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, delivering exceptional customer service and support. Your role is vital in managing inquiries, scheduling appointments, and providing accurate information to ensure a smooth healthcare experience. What You'll Do: - You will answer inbound calls promptly and professionally, addressing patient and provider inquiries. - You will schedule and confirm patient appointments accurately using healthcare software. - You will provide clear and compassionate communication to patients regarding healthcare services. - You will document all interactions and update patient records in compliance with HIPAA regulations. - You will collaborate with healthcare teams to resolve issues and improve patient satisfaction. - You will participate in ongoing training to stay current with healthcare protocols and call center best practices. - You will manage call volume efficiently while maintaining a high level of service quality. What You Bring: - Minimum of 1 year experience in a call center or customer service role, preferably in healthcare. - Strong communication skills, both verbal and written, with a patient-focused approach. - Proficiency with computer systems and ability to learn new software quickly. - Ability to handle sensitive information with confidentiality and professionalism. - Flexibility to work onsite in Monroeville, PA, with availability during scheduled shifts. Bonus Points If You Have: - Experience with healthcare scheduling software or electronic health records (EHR). - Knowledge of HIPAA compliance and healthcare regulations. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Previous experience working in a healthcare environment. What We Offer: - We offer competitive hourly pay at $19 per hour with bi-weekly payments. - We offer comprehensive training to support your success in the role. - We offer a supportive team environment focused on professional growth. - We offer consistent Monday through Friday schedules with flexible hours post-training. - We offer opportunities for advancement within the company and healthcare industry. Ready to Apply? To join our team as a Healthcare Call Center Representative, please submit your resume and cover letter through our online application portal or email them directly to careers@aline-staffing.com. We look forward to hearing from you!