A-Line Staffing Solutions

Compensation

Full Description

Job Title: Healthcare Call Center Representative Company Overview: A-Line Staffing Solutions is a leading staffing agency specializing in healthcare placements across the United States. We are committed to connecting talented professionals with rewarding opportunities in dynamic healthcare environments, ensuring both client satisfaction and employee growth. Role Overview: As a Healthcare Call Center Representative, you will be the first point of contact for patients and healthcare providers, delivering exceptional service and support. Your role is vital in managing inquiries, scheduling appointments, and providing accurate information to ensure a smooth healthcare experience. What You'll Do: - You will answer inbound calls promptly and professionally, addressing patient and provider inquiries. - You will schedule and confirm appointments accurately using healthcare management systems. - You will provide clear and compassionate communication to patients regarding healthcare services. - You will document all interactions and update patient records in compliance with HIPAA regulations. - You will collaborate with healthcare teams to resolve issues and improve patient satisfaction. - You will participate in ongoing training to stay current with healthcare protocols and call center best practices. - You will manage call flow efficiently to meet performance targets and service level agreements. What You Bring: - You bring at least 1 year of experience in a call center or customer service role, preferably in healthcare. - You have strong communication skills, both verbal and written, with a patient-focused approach. - You are proficient with computer systems and able to learn new software quickly. - You have the ability to handle sensitive information with confidentiality and professionalism. - You are detail-oriented and capable of multitasking in a fast-paced environment. Bonus Points If You Have: - Experience with electronic health records (EHR) systems. - Knowledge of medical terminology and healthcare processes. - Bilingual abilities, especially in Spanish. - Previous experience working in a healthcare call center. What We Offer: - We offer competitive hourly pay at $19 per hour with bi-weekly payments. - We offer comprehensive training Monday through Friday from 8:00 AM to 4:30 PM. - We offer a supportive onsite work environment in Monroeville, PA. - We offer flexible post-training schedules agreed upon with the business. - We offer opportunities for career advancement within the healthcare staffing industry. Ready to Apply? To join our team as a Healthcare Call Center Representative, please submit your resume and cover letter through our online application portal or email them directly to careers@aline-staffing.com. We look forward to hearing from you!