A HawthorneVC Company

Compensation

Full Description

This role is with a portfolio company of Hawthorne Capital. ChartRequest Position: Senior Vice President of Operations Location: Greater Atlanta, GA area OR Scottsdale, AZ Company Profile Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions. We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes on the ChartRequest PATH. The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information. ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 1,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 12,000 healthcare providers in all 50 states. Opportunity ChartRequest is looking to add to our organization with a qualified, self-driven operational professional who is looking to make an impact with a growing company. This role will report directly to the CEO and the leadership team will report to the SVP of Operations. If you are looking for an opportunity with realistic, attainable goals, uncapped opportunity, and operational freedoms - this might be the opportunity for you. The chosen candidate will join a team that is focused on achieving goals and driving growth through a collaborative work environment that incentivizes you to reach your targets. This specific role will be responsible for leading all departments and working cross functionally across all departments to streamline processes and procedures to ensure overall success within the organization. This team member will implement and ensure that initiatives are met within the organization and metrics for these are tracked according to company policy and procedures. The SVP of Operation will be responsible for revenue and EBITDA growth and will be a key executive. Primary Responsibilities • Lead, manage, and hold accountable the Marketing, Sales, Client Services (ROI, Retrieval, Support), Product, Development, IT Operations (including Security & Compliance), Finance, and Human Resource function with support from the CEO. • Implement and optimize EOS principles: Effectively implement the EOS tools and processes to align all company activities with the CEO's vision, ensuring seamless integration of strategic plans into daily operations. • Operational leadership and management: Oversee daily operations across all departments, ensuring efficiency, quality, service, and cost-effective management of resources. • Team development and leadership: Build, lead, and nurture a high-performing management team, fostering a culture of accountability and continuous improvement in alignment with EOS values. • Create, review, manage, distribute, and measure all internal communications related to policy, process, workflow, and business changes to ensure that all key communications are properly and consistently cascaded across the organization with a plan for post-communication measurement and monitoring. • Create new, and manage, and leverage existing scorecards and system dashboards to measure, monitor, and improve key workflows, processes, and KPIs (Google Sheets, Jira, Hubspot, Xero and other systems) • Collaborate with ELT and MGMT members to ensure that consistent, effective communication programs and processes exist throughout the organization • Lead the effort to enhance processes in place to continue to build relationships and ensure client success with Key Accounts. Lead and mentor Customer Success organizations to develop professionally. • Ownership of departmental meetings and drive quarterly goal setting across organizations. • Demonstrated commitment to the ChartRequest PATH. On the ChartRequest PATH, you’ll be bound by a value system that is critical to success. The PATH requires you to be a polite and respectful problem solver in all scenarios. The PATH demands accountability and for all team members to be trustworthy team players while being helpful cross-functionally. Required Qualifications & Experience • 4-year Bachelor’s degree from a top tier school (Required) • Master in Business Administration from a top tier school (Preferred) • 10+ years of project management experience (PMP Certification Preferred) • 10+ experience in operational roles (SaaS and Healthcare experience a Bonus) • 5+ years of direct & cross-functional leadership and management experience leveraging EOS (LVL10 Meetings, Rock Setting, Quarterly Planning, etc) • 5+ years of PnL management experience (Preferred) • Detail-oriented, Type A leader that takes pride in their work • Exceptional written and verbal skills • Highly organized with strong cross functional collaboration skills • Persistent and Precise Compensation. This role is a leadership role and the base compensation will be between $150,000 - $200,000 and the On Target Earnings will be $172,500 to $230,000 dependent on leadership and management experience. Please note, 5+ years of EOS experience and 5+ years of directly related industry experience places you at the top end of the compensation band. Hybrid Policy. You must live in the Atlanta, GA or Scottsdale, AZ area and plan to commute into the office daily. ChartRequest is an Equal Opportunity Employer We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. The ChartRequest PATH. Great expectations between ChartRequestors. Every ChartRequestor is on the ChartRequest PATH. When you are on the ChartRequest PATH you must be a team player that is a polite and respectful problem solver. Being Accountable for your work and actions, as well as being a trustworthy team player is paramount to success on this PATH. If you are on the ChartRequest PATH, you must strive to be helpful at all times to your teammates, clients, and all end-users in the ChartRequest ecosystem. P - Polite, Respectful Problem Solver A - Accountable T - Trustworthy Team Player H - Helpful Job Type: Full-time Pay: $170,000.00 - $230,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • Describe your experience with EOS • Describe your experience in the ChartRequest market. Education: • Bachelor's (Preferred) Experience: • EOS: 5 years (Preferred) • Release of Information: 5 years (Preferred) • Healthcare SaaS: 5 years (Preferred) • B2B sales: 5 years (Preferred) • Finance: 5 years (Preferred) Work Location: Hybrid remote in Scottsdale, AZ 85251