9025 CVS Shared Services Resources LLC

Compensation

Full Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We're looking for a Senior Manager of Digital Experience Measurement to champion the voice of our digital customers and guide the future of our digital experience. In this role, you’ll uncover where our customers struggle, identify opportunities with the greatest impact, and help leaders make confident, customer‑driven decisions. As part of the Enterprise Customer Experience & Insights team, you’ll join a collaborative group of researchers passionate about transforming healthcare and elevating customer needs. You’ll partner closely with leaders across digital product, engineering, marketing, and operations to bring insights to life and shape meaningful improvements. What You’ll Do Lead the digital customer insights strategy using surveys, session replay tools, and analytics to gather actionable feedback. Drive data analysis and storytelling, uncovering key trends through statistical techniques and data visualization. Collaborate with leadership on customer segmentation, helping teams understand demographic patterns, preferences, and behaviors. Design and implement research methodologies to ensure we’re capturing the right customer signals at the right moments. Create and deliver communication strategies that spread insights across the enterprise and influence decision‑makers. Coordinate enterprise‑level initiatives focused on improving digital customer satisfaction using data‑backed recommendations. Produce clear, compelling reports, dashboards, and presentations that communicate complex insights in digestible ways. Coach and support teams in planning and executing research studies that uncover deep customer motivations and market dynamics. Required Qualifications 7+ years of analytic experience with survey research and manipulating data sets 5+ years of experience managing customer feedback programs, designing surveys and implementing solutions 5+ years of PowerPoint and document management skills 3+ years of experience managing survey vendor relationships Preferred Qualifications Experience working with Medallia Experience working with Quantum Metric Experience with Adobe Analytics Education Bachelor’s degree or equivalent Pay Range The typical pay range for this role is: $82,940.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.