8x8

Compensation

Full Description

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram. Professional Services Strategy & Business Operations Sr. Manager The Professional Services Strategy & Business Operations Sr. Manager bridges the gap between 8x8 GCC’s overall strategy and business operations. They are responsible for developing and implementing strategies to improve efficiency, drive growth, and ensure alignment across different areas. This role involves both strategic planning and hands-on execution, working with GCC’s senior management and cross-functional teams. The Ideal Candidate: You are intensely curious about user behavior. You are an active listener who understands that a great solution balances simplicity, robust features, and superb services to solve real world problems. You also enjoy tapping the left side of the brain, following a logical, fact-based approach, and possess the ability to see correlations by analyzing data and monitoring business KPIs to anticipate the need for offer changes and process improvements. Responsibilities: Operational Transformation: Leverage data-based strategies to define organizational goals, identify performance gaps, advise on closing gaps, predict future demand, and lead transformation initiatives Cross-Functional Collaboration: Work with different departments and stakeholders (e.g., product, engineering, marketing) to ensure alignment and smooth execution of assigned initiatives. Performance Management: Monitor key performance indicators (KPIs), analyzing data, and reporting on progress to ensure strategic goals are being met. New Offers Ideation: Identify and prioritize high growth professional services opportunities with sustainable revenue and profitability potential Competitive Analysis: Gather competitive intelligence about what our competitors are offering and developing, to anticipate the need for offers’ enhancements. Financial Acumen: Develop fully integrated business cases based on market opportunity, competitive intelligence, customer value and financial impact. PMO Best Practices: Establish, monitor, and maintain strong adherence to a Project Management Office (PMO) framework and processes around Technical Delivery for maximizing project success and ensuring strategic alignment with GCC’s best practices. Required Skills and Experience: Wicked smart and have a strong bias for action Strategic thinking and the ability to translate strategies into actionable plans Strong analytical and problem-solving skills Highly empathetic with users, customers, and co-workers Positive, team-focused attitude toward new initiatives Effective written and presentation skills Capable of taking complex issues and making them simple to understand Track record developing and working with professional services offers Ability to work effectively with cross-functional teams Proficiency in data analysis and correlations Have experience in conducting assessments in different areas that allow organizations a map of where they are and where they may want to go Identifying and addressing root causes of operational and strategic issues in organizational and governance structures. Technical background or relevant experience The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role. Salary Ranges: $122,625.00 - $204,375.00 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. We’re glad you’re here. But this isn’t our main career hub—think of it as a side door. For the full experience—including how we hire, what life at 8x8 is really like, and all our current open roles—head over to our main careers site. 👉 Explore Careers at 8x8 👉 See Open Roles 👉 Learn How We Hire Meet our people, explore our EVP pillars, and learn how we’re shaping the future of connected communication. Want to see what life at 8x8 really looks like? Follow us for a behind-the-scenes look at our people, culture, and what we’re building together. LinkedIn | Instagram | Facebook Glassdoor | Twitter (X) | YouTube