8x8

Compensation

Full Description

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram. Position Summary: We are seeking an experienced Finance Business Analyst with a strong background in ERP, billing and Credit/Collections systems. This role focuses on SME knowledge on ERP order to cash, Revrec, collections, and accounting processes while ensuring systems support dynamic pricing structures, real-time usage tracking, and accurate invoicing. The ideal candidate will act as a bridge between finance, operations, and IT teams, driving efficiency and accuracy across financial workflows. Key Responsibilities: ERP Systems Analysis and Management: Manage data flow from CRM systems into ERP related to Orders and collections Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing. Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems. Consumption and Usage-Based Billing: Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing. Work with product and technical teams to map usage metrics to billing rules and pricing structures. Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies. Process Optimization: Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement. Collaborate with cross-functional teams to refine processes and align them with dynamic business models. Develop scalable workflows for supporting high-volume, consumption-based transactions. Collections and Revenue Assurance: Develop strategies to help improve collections for usage-based billing, including automated reminders, escalations, and dunning processes. Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services. Partner with customer support to resolve billing disputes and maintain strong customer relationships. Stakeholder Collaboration: Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives. Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems. Document business requirements, workflows, and system configurations to support ongoing improvements. Lead UAT testing for projects, with greater focus on scripting functional end to end tests. Industry/Platform Innovation: Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8. Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches. General: Need to work and think independently, be a self-starter, take initiative, prioritize and effectively complete tasks on time, with or without detailed work direction is an absolute must. Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action. Qualifications: Education: Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or a related field. Experience: 3+ years of experience as a Business Analyst with a focus on ERP, SaaS billing systems and credit / collection tools. Proven expertise in managing high-volume order management billing systems. Experience with financial and ERP systems (e.g., NetSuite, SAP, Oracle, Zuora, Aria, or BillingPlatform). Good Knowledge of data flow between CRM, billing systems and ERP In depth understanding of accounting principles and functionality offered by ERP systems Skills: Strong understanding of billing processes, including subscription, consumption, and usage-based models. Proficiency in data analysis tools like Excel, SQL, or similar platforms. Excellent communication skills to interact with technical and non-technical stakeholders and resolve issues without need for escalation. Strong analytical and problem-solving skills with attention to detail. Preferred Skills: Experience with SaaS billing platforms. Knowledge of revenue recognition standards and accounting principles (e.g., ASC 606). Familiarity with tools like Salesforce Billing, NetSuite, or custom billing platforms. Certification in business analysis (e.g., CBAP) or finance (e.g., CPA). Work Environment: Flexible work arrangements with opportunities for hybrid or remote setups. Collaborative and supportive team environment focused on innovation in financial systems. Opportunities for professional growth and exposure to advanced billing technologies. The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role. Salary Ranges: $94,125.00 - $156,875.00 8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. View the Participant Poster in English and Español. View the Right to Work Poster in English and Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line) Our Job Applicant Privacy Notice can be found here. We’re glad you’re here. But this isn’t our main career hub—think of it as a side door. For the full experience—including how we hire, what life at 8x8 is really like, and all our current open roles—head over to our main careers site. 👉 Explore Careers at 8x8 👉 See Open Roles 👉 Learn How We Hire Meet our people, explore our EVP pillars, and learn how we’re shaping the future of connected communication. Want to see what life at 8x8 really looks like? Follow us for a behind-the-scenes look at our people, culture, and what we’re building together. LinkedIn | Instagram | Facebook Glassdoor | Twitter (X) | YouTube