701 Wilmington Trust Company

Compensation

Full Description

Overview: Under minimal or no supervision, provides administrative support to Trust Officers and has direct contact with grantors, beneficiaries, Trustees, attorneys, accountants, and others, at Trust Officer’s discretion. Escalates risk issues identified in work assignments. Takes ownership coordinating members of the client service team to address administration matters and completes necessary tasks to provide effective and superior client service. Follows best practices and adheres to controls over efficiency and risk management. Assists in collecting critical documents and assets, preparing disbursements, and other trust administration tasks. Supports the administration and fiduciary management within client relationships. Primary Responsibilities: Support the administration of trust accounts within assigned book through demonstrated proficiency and sound judgment in exercising fiduciary discretion. Maintain understanding of governing instruments including, Trust Agreements, wills, Nonjudicial Settlement Agreements (NJSAs), modification documents, etc. as applicable to client base. Serve as primary point of contact for the client on the trust account relationship with little or no supervision; communicate regularly with the client on all trust matters and support overall trust administration management. Ensure high-level client service through timely and appropriate interactions with the client, the client’s advisors, and internal partners as necessary. Develop relationships with clients to best support administration of their trust accounts and provide assistance to facilitate client requests and meet distribution needs. Ensure activities adhere to account administration policies and procedures. Monitor, and assist with management of, new account openings including reviewing all critical forms and documents, and ensuring proper trust funding, account opening with correct coding of statements, proxies, investments and tax, correctness of beneficiary information, and that fee agreements are in place; monitor terminations as required. Develop and maintain comprehensive knowledge of systems leveraged to deliver client service and maintain account records. Assist with preparing business and client presentations as requested, with little to no supervision. Develop and maintain comprehensive knowledge, and coordinate efforts, of appropriate Bank resources, including market leadership, tax liaison team, Legal and Compliance, to support timely delivery of quality service and expand client relationships. Represent the Bank in a professional and competent manner whether over the phone or in person with clients, advisors, and business partners. Understand and maintain current knowledge of regulatory requirements and Federal and state law concerning trust and estates as well as industry standards and practices. Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: An important component of the position is the ability to work well as a member of a team and communicate internally with client relationship team members, market leadership, Tax Liaison Team, Legal and Compliance, and externally with clients, their representatives, accounting firms, other investment managers, attorneys, CPAs (Certified Public Accountants), and tax accountants, etc. Supervisory/Managerial Responsibilities: Not Applicable Education and Experience Required: Bachelor’s degree and a minimum of 2 years’ experience supporting the administration of fiduciary accounts, or related legal/business experience in the financial services industry including technical trust and planning experience, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ experience supporting the administration of fiduciary accounts, or related legal/business experience in the financial services industry including technical trust and planning experience Self-motivated Proven verbal and written communication skills Proven presentation skills Proven organizational skills Strong customer focus Proficiency with personal computers Experience maintaining high level of integrity and professionalism Education and Experience Preferred: Bachelor’s degree Minimum of 3 years’ estates and trust experience CTFA (Certified Trust and Financial Advisor) certification Ability to read and interpret governing instruments related to account administration Strong interpersonal skills Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location: Wilmington, Delaware, United States of America Great companies have an enduring sense of purpose. With roots dating back to the founding of Wilmington Trust Company by T. Coleman du Pont in 1903, Wilmington Trust has been serving successful individual and institutional clients for more than a century. Wilmington Trust is internationally recognized and has a team of experienced and skilled professionals focused on delivering a high caliber of service to every client relationship. We are proud to be part of the M&T corporate family. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. 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