360Learning

Compensation

Full Description

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for: - Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available - Ensuring the business impact of our solution in accordance with the objectives set by our clients - Ensuring the renewal or signing of new contracts for accounts listed in your portfolio - Last but not least, managing a portfolio of clients in a high-touch and low-touch mode Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients. Within one month, you will: • Master our product and Convexity corporate culture • Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team • Participate in your first customer meetings with other CSPs from the team Within three months, you will: • Take over a portfolio of existing customers • Start new projects with prospects and clients Within six months you will: • Define the learning transformation roadmap with the client and identify the resources needed to achieve them • Define a retro-planning of the initiatives on the solution and vouch for it • Identify and document customer use-cases • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams • Work with the Account Managers to identify new project opportunities to develop the account Within twelve months, you will: • Reduce churn by identifying customers at risk and implementing a remedial action plan • Identify strong leaders within the client’s team • Develop and share good business practices with the entire Client Success team The Skills Set • First experience in a Client Success Partner or Customer Success Manager position (1-2 years) • Experience of delivering a business review, managing warning situations and onboarding clients • Previous experience in the SaaS B2B industry is a plus • Keen interest for the digital industry, education and e-learning in particular • Ability to interpret data and identify trends • Excellent interpersonal and communication skills • Fluent French, and excellent English proficiency (B2 minimum) What We Offer • Compensation: Package includes base salary, a variable component and equity 📈 • Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. • Balance: Flexible hours, full remote work possible anywhere in France 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The Interview Process • Phone Screen with our Talent Acquisition Manager • Discovery Meeting with a Client Success Partner from the team • Case Study with a Client Success Partner and Head of Customer Success • Clarification Meeting with a Customer Success Coach • Culture Fit Meeting with our Director of Customer Success • Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC