31 Green Ltd

Compensation

Full Description

Job Title: IT & Cyber Security Officer (with IT Support Responsibilities) Company: 31 Green Ltd Position: IT & Cyber Security Officer Job Type: Full Time - Remote Experience: 3–5 years About Us 31G is a dynamic and rapidly growing company dedicated to supporting our partners with tech, business process excellence, and transformation. We are looking for an experienced and results-driven IT Officer to join our team. Role Overview We are seeking a proactive and hands-on IT & Cyber Security Officer to take ownership of all IT operations and security initiatives across the organization. This hybrid role combines IT infrastructure and cybersecurity management with first-line technical support responsibilities. The ideal candidate will ensure our systems, users, and data remain secure, compliant, and operational while providing responsive, high-quality support to internal teams and external partners. Key Responsibilities: Cybersecurity & IT Governance • Develop, implement, and maintain all IT and Cyber Security policies across the company. • Ensure company-wide adherence to IT and security standards through regular monitoring and enforcement. • Maintain network and firewall security configurations in line with best practices. • Define and implement password standards, ensuring periodic password rotations and compliance. • Conduct quarterly IT and security audits to validate compliance and identify areas of improvement. • Stay updated on emerging cyber threats, vulnerabilities, and ransomware risks, and implement preventive measures. • Provide ongoing security awareness and training for all staff. • Collaborate with leadership to align IT and security objectives with business goals and compliance requirements. IT Infrastructure & Support: • Act as the first point of contact for all IT and system support requests via email, chat, or phone. • Diagnose and resolve hardware, software, and network-related issues in a timely manner. • Manage user accounts, system onboarding, access permissions, and laptop provisioning. • Log, track, and prioritize incidents and service requests using the ticketing system. • Escalate complex or unresolved issues to second-line or development teams as needed. • Perform system health checks and routine maintenance to ensure uptime and performance. • Document technical solutions, FAQs, and troubleshooting guides for internal reference. • Support cloud-based applications, integrations, and SaaS tools used across the company. • Provide clear and timely communication to users regarding issue status and resolution. Skills & Qualifications: • Bachelor’s degree in Computer Science, Information Technology, Cyber Security, or a related field. • 3–5 years of proven experience in IT administration, network security, or IT support. • Strong understanding of information security frameworks (ISO 27001, NIST, CIS Controls). • Hands-on experience with endpoint management, firewalls, and security tools. • Familiarity with identity and access management, vulnerability management, and audit processes. • Proficiency with Windows and macOS environments and IT ticketing systems (e.g., Jira, Zendesk, Freshdesk). • Strong troubleshooting, analytical, and documentation skills. • Excellent communication and interpersonal skills with a customer-focused mindset. • Ability to work independently and take ownership of IT and security operations. Preferred Experience: • Relevant certifications such as CISSP, CISM, CompTIA Security+, or CEH. • Experience supporting SaaS platforms, cloud services, or multi-site environments. • Knowledge of security protocols, data protection, and compliance best practices. • Exposure to healthcare or fintech systems and data integration standards (e.g., HL7, FHIR, DICOM). How to Apply If you’re passionate about technology, security, and problem-solving and want to be part of a growing digital platform; we’d love to hear from you! Please send your resume to hr@31g.co.uk or zainab.zahra@31g.co.uk