21Tech

Compensation

Full Description

Scrum Master / Technical Project Manager Location: Remote, India. Timings: 3:30pm – 12:00am IST. 12-Month Contract | $2,298.62/month USD Our client, a leading SaaS company headquartered in the San Francisco Bay Area, is seeking a Scrum Master / Technical Project Manager, to help guide key initiatives within our client's engineering and networking teams. The ideal candidate will have a solid background in both Scrum and project management, with experience in technical projects—particularly those involving Microsoft, Okta, and other SaaS products and endpoints. In this role, you will be a key player in driving projects forward, supporting team members, and ensuring the successful delivery of technical solutions in a fast‑paced environment. Your Impact • Manage the planning, execution, and delivery of technical projects, ensuring they are on time and within scope. • Serve as the Scrum Master for engineering teams, facilitating Scrum ceremonies including sprint planning, daily stand‑ups, sprint reviews, and retrospectives. • Promote and coach teams on Agile best practices to drive continuous improvement. • Collaborate with product owners, engineers, and stakeholders to define project scope, goals, and deliverables. • Help identify and remove impediments, manage risks, and resolve issues to ensure project success. • Clearly communicate project updates, risks, and outcomes to stakeholders and team members. • Assist in creating department presentations, dashboards, status updates, and roadmaps. • Develop and maintain project documentation, including project plans, communication plans, and status reports. • Assist in submitting requisitions in procurement systems. • Support and help guide team members, fostering a culture of collaboration and accountability. Your Experience • 2+ years of experience in a project management or Scrum Master role within a corporate IT or engineering environment. • Solid experience with Agile methodologies (Scrum, Kanban); familiarity with the SAFe (Scaled Agile Framework) is a plus. • Experience in an engineering or IT support role, specifically providing support for Microsoft products and endpoints. • Hands‑on experience with core Microsoft technologies, including M365, Azure, SharePoint, Exchange Online, and Intune. • Ability to manage multiple projects simultaneously with a results‑driven orientation. • Strong communication, problem‑solving, and interpersonal skills. • Experience managing ticket queues and collaborating with operations teams to ensure timely remediation of issues. • BA or BS degree in Computer Science, Engineering, or an equivalent level of professional experience. Nice to Haves • Certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Project Management Professional (PMP). • Experience with large‑scale IT migration or infrastructure deployment projects. • Familiarity with IT Operations Management (ITOM) software. • A preference for solving problems with automation and code over manual clicks. • A willingness to learn AI tools to help you in your role.