2020 Companies

Compensation

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Manager of Organizational Learning Dallas, TX Full time Job Type:Regular Work Location:Remote - TX - Dallas Overview: 2020 Companies is now hiring a full-time Manager of Organizational Learning The Manager of Organizational Learning supports a designated business group and provides dedicated training and development support tailored to that group’s book of business. This role is responsible for designing, implementing, and continuously improving training programs that enhance employee performance, client product knowledge, and customer support capabilities. The Training Manager will lead strategic training initiatives, manage a team of training professionals, and collaborate cross-functionally to ensure alignment with business development goals. Operating in a dynamic and fast-paced environment, this role requires the ability to communicate complex and evolving information effectively across diverse teams. Our Benefits:  • Competitive annual salary  • Weekly Pay! On-demand pay options through DailyPay  • Comprehensive health, dental, and vision benefits 401 (k) program with company matching  • Paid time off and holidays  • Partial technology reimbursement  • Scholarship opportunities for employees and families  • Employee Assistance Program • Leadership Development Program Job Description: • Serve as the primary training partner for a specified business group, providing customized support aligned with the group’s operational goals and book of business • Collaborate with leadership to identify training needs and develop strategic plans that support business growth, client satisfaction, and employee development • Design and deliver training programs for new hires, ongoing development, leadership readiness, and client-facing excellence • Lead and manage a team of training professionals, fostering a culture of accountability, innovation, and continuous improvement • Develop training materials, including videos, manuals, and SOPs, that drive measurable performance improvements and support business objectives • Partner with customer support and client-facing teams to ensure training enhances service delivery and client experience • Apply adult learning principles and innovative training methodologies to maximize engagement, retention, and application of knowledge • Conduct field visits and real-time observations to assess training effectiveness and gather actionable feedback • Monitor industry trends and best practices to evolve training strategy and maintain a competitive advantage continuously • Document training outcomes and provide regular reporting on effectiveness, impact, and areas for improvement • Support cross-functional initiatives that contribute to business development, operational efficiency, and strategic alignment Performance Measurements • Effective implementation of training programs that improve employee performance and client satisfaction within the supported business group • Demonstrated ability to manage and develop a high-performing training team • Strong collaboration with business development, customer support, and operational teams to align training with strategic goals • Ability to adapt and communicate complex information in a fast-paced, changing environment • High levels of stakeholder satisfaction and measurable impact on business outcomes Qualifications • Bachelor’s degree or higher in Education, Business, or a related field • 3-5 years of experience in training and development • 3+ years of leadership experience, including team management • Proven success in performance management and strategic training design • Experience supporting customer/client-facing teams through targeted training initiatives • Advanced PowerPoint and instructional design skills • Ability to travel up to 25% What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.