200 UM Corp (Enterprise)

Compensation

Full Description

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services, related to business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with management, network services, and application development to identify requirements and resolutions to incidents for all Academy Employees located at the Newman Alumni Center location. Job Functions 1. Responsible for installation, troubleshooting, configuration, and repair of UM managed equipment including desktop PC, laptops, printers, and comparable devices across Windows and Mac environments. 2. Provide quality customer service support in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing. Use discretion and judgment to organize and perform the requested services promptly and efficiently. 3. Organizes and prioritizes support requests. 4. Monitors, administers, tracks, and verify completion of Desktop Support incident. 5. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software. 6. Prepares, installs, tests, and certifies any desktop configuration, including software drivers. 7. Provide remote technical support for the installation, coordination, and daily operation of user application software on the network using remote tools available. 8. Applies migration from the previous PC and executes PC hardware moves. 9. Loads and configure software on desktop as needed. 10. Document all interactions with users related to the incidents and Requests in the ServiceNow incident tracking system. 11. Decommissions any existing hardware that has been replaced and ensure Hard Drive and UM media are disposed of following the Universities standards and procedures. 12. Adheres to University and unit-level policies and procedures and safeguards University assets. 13. On-call to respond to software or hardware issues as required for Escalated issues and after-hour support. 14. Technician will be the first point of contact for Academy employees and VIP employees located at the Newman Alumni Center. Minimum Qualifications Education: Associate’s degree. Experience: Minimum 3 years of relevant experience. Any relevant education, certifications and/or work experience may be considered. Knowledge, Skills, and Attitudes: • Skill in completing assignments accurately and with attention to detail. • Ability to analyze, organize and prioritize work under pressure while meeting deadlines. • Ability to process and handle confidential information with discretion. • Ability to work evenings, nights, and weekends, as necessary. • Commitment to the University’s core values. • Ability to work independently and/or in a collaborative environment. • Proficiency in computer software (i.e., Microsoft Office). The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.