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Compensation

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Job Description: • Design and own the digital customer success strategy • Partner with Product to embed customer success into the product experience • Collaborate with Marketing on lifecycle communications, campaigns, and content • Drive activation of existing services, ensuring customers realize ongoing value • Own expansion motions (upsell, cross-sell) through coordinated digital campaigns • Monitor health across the customer base and proactively address churn risks • Run a test-and-learn approach to digital programs • Provide actionable insights back to Product, Marketing, and Customer Success leadership • Build and lead a high-performing team Requirements: • Minimum 7+ years of experience in Customer Success, Digital Programs, or Product-Led Growth at a SaaS company (500 employees+) • Minimum 3+ years leading teams during the above years • Proven track record of driving activation, expansion, and retention in a digital-first or scaled-success model • Strong partnership skills with Product and Marketing • Experience with customer success and lifecycle tools like; Gainsight, Salesforce, Iterable, Marketo • Experience with analytics tools like; Pendo, Mixpanel, Amplitude • Comfort with APIs, integrations, and working alongside engineering/ops teams to automate at scale • Analytical mindset with the ability to measure impact, identify trends, and turn data into action • Excellent communication skills with the ability to influence stakeholders and executive leadership • Strong leadership skills with experience building or leading a program team. Benefits: • Health insurance • Dental • 401k • Generous paid time off • Equity grant