10x Genomics

Compensation

Full Description

The Service Sales Specialist, West role is a commercial function responsible for driving timely and accurate renewals of Assurance Plans for the 10x Genomics instrument portfolio-including Chromium platforms, Visium spatial instruments, and Xenium in situ analyzers. In this role, you will work closely with the 10x Account Executives who own the customer relationship to ensure continuity of coverage, reliable instrument performance, and an exceptional customer experience. This position is ideal for candidates looking to launch a career in life science sales, while learning the 10x product ecosystem, commercial processes, and cross-functional collaboration. Key Responsibilities Renewal Ownership & Revenue Growth • Manage a territory-based book of existing 10x instrument customers to drive on-time renewal of service contracts across Chromium, Visium, and Xenium systems. • Generate and deliver renewal quotes, including options for multi-year agreements, premium support tiers, and bundled service offerings. • Meet or exceed quarterly and annual renewal revenue targets. Cross-Functional Collaboration • Work closely with 10x Account Executives & Managers to align renewal activities with the broader account strategy, active sales cycles, and customer engagement plans. • Partner with Field Service Engineers, Technical Support to understand instrument performance, recent service visits, and any issues that could impact renewal likelihood. • Coordinate with Sales Operations, Finance, and Logistics to ensure accurate contract activation, billing, and entitlement management. Customer Engagement • Conduct proactive outreach to customers via email, phone, and virtual meetings about upcoming service expirations. • Educate customers on the importance of service coverage for uptime, workflow reliability, and maintaining validated performance on single cell, spatial, and in situ platforms. • Identify at-risk renewals and work with Account Executives to develop recovery strategies. Commercial Excellence • Maintain accurate CRM data in Salesforce, including renewal pipeline, forecast updates, and customer communication. • Deliver a consistent, high-quality customer experience that strengthens long-term relationships with 10x. • Identify service upsell opportunities (extended coverage, multi-instrument bundles) and escalate to Account Executives when appropriate. • Provide customer feedback to Product Marketing and Service Leadership to help evolve service offerings. Qualifications • Bachelor's degree in life sciences, biotechnology, engineering, or business (or equivalent practical experience). • 1-2 years of experience in inside sales, customer support, renewals, or other customer-facing roles. Prior experience selling laboratory services is a plus. • Familiarity with genomics, molecular biology, or NGS workflows preferred; enthusiasm for learning 10x solutions is essential. • Strong communication, follow-up, and customer engagement skills. • Ability to collaborate effectively with field sales, service, and operations teams. • Highly organized with the ability to manage multiple renewals and timelines simultaneously. • Experience with Salesforce or other CRMs is a plus. #LI-JF1 #LI-Remote