Salesforce.com

Compensation

Full Description

About the position Responsibilities • Act as a strategic bridge between our Sales and Customer Success organizations. • Architect programs and guardrails that ensure we are not only acquiring new customers but setting them up for enduring success. • Shape sales strategy and compensation from a customer-centric lens and have a measurable impact on our company's net retention. • Lead research and strategy for our assigned cloud product. • Leverage data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations that ensure our customers realize the full potential of their partnership with us. • Lead our strategy for preventing churn related to implementation, onboarding, and technical debt. • Focus on the critical early stages of the customer journey, ensuring that our customers are set up for long-term success. • Responsible for dissecting the anatomy of a successful implementation, building governance models for our partner ecosystem, and creating pathways for customers to modernize their technology stack. • Partner closely with our Technology & Products (T&P) organization to analyze, prioritize, and execute high-impact programs that address the root causes of attrition. Requirements • 10+ years of experience in a strategic role within Management Consulting, Sales Strategy, Sales Operations, Revenue Operations, Customer Success, Product Management, Professional Services, Implementation Consulting, Partner Management, or Strategy at an enterprise SaaS company. • Advanced Analytical Skills: Proven ability to analyze complex and disparate datasets, connecting pre-sales activities to post-sales outcomes. • Experience with tools like Salesforce, Tableau, SQL, or other BI platforms is essential. • Exceptional Influencing Skills: A track record of successfully influencing senior leadership and cross-functional partners without direct authority. • Strong Business Acumen: Fluency in key SaaS metrics (Churn, NRR, LTV, CAC) and the ability to translate data into strategic business recommendations. • Communication & Storytelling: World-class ability to craft and deliver compelling presentations that tell a clear story, supported by data, to an executive audience. • Education: Bachelor's degree in Business, Finance, Economics, or a related field. • MBA or equivalent advanced degree is highly preferred. Benefits • Time off programs • Medical, dental, vision • Mental health support • Paid parental leave • Life and disability insurance • 401(k) • Employee stock purchasing program