1 Point System

Compensation

Full Description

Title : Product Manager Practice Management & Front Desk Position is remote. Headquarters near Tampa, Fl At least 4 years Hospital/ Clinic experience Key Responsibilities Product Ownership & Roadmap o Own and prioritize the roadmap for practice management and front desk tools/workflows. o Gather and refine requirements from stakeholders, balancing corporate, franchise, and clinic needs. o Translate operational and business needs into clear product requirements, user stories, and acceptance criteria. Operational Excellence & Standardization o Drive workflow optimization and process standardization across clinics. o Develop and maintain best practices, ensuring consistency across corporate and franchise locations. o Define KPIs and reporting frameworks to measure adoption, efficiency, and patient/staff experience. Change Management & Adoption o Lead change management efforts, including creating job aids, playbooks, and workflow guides. o Partner with operations and training teams to ensure staff adoption and confidence with new systems and processes. o Embed change management into culture ensuring it s not a one-time initiative but a sustained way of working. Cross-Functional Collaboration & Communication o Act as the voice of the front desk and practice management operations within the product portfolio. o Facilitate collaboration between product, operations, RCM, clinical, and technology teams. o Ensure updates, expectations, and best practices are communicated clearly and consistently. o Establish strong feedback loops with frontline staff and leadership to iterate and improve. --- Qualifications 3+ years of product management, product ownership, or related experience in healthcare or practice management systems. Familiarity with urgent care, ambulatory, or practice management workflows strongly preferred. Experience with EMR/EHR platforms, scheduling, registration, or revenue cycle management solutions. Proven track record of leading change management initiatives and driving adoption at scale. Strong communication skills, with the ability to translate between technical and operational audiences. Demonstrated success in workflow optimization, process standardization, or operational excellence. Bachelor s degree required; advanced degree (MBA, MPH, etc.) preferred. --- Success in This Role Looks Like Reduced check-in and wait times through streamlined workflows. Clear, consistent adoption of standardized front desk practices across corporate and franchise clinics. Improved patient and staff satisfaction scores (NPS, employee engagement). Measurable increases in same-day collections and scheduling efficiency. Effective communication channels where staff feel supported and lea