1-800-GOT-JUNK?

Compensation

Full Description

Operations Manager & General Laborer Location: Gardena, Los Angeles Compensation: $20-$24 + Performance-Based Bonus + Incentives Hours: 30–45 per week (weekend availability required) Start Date: TBD Job Summary 1-800-GOT-JUNK?, a leading franchise-system company amid hyper-growth, is seeking a driven, people-focused leader to join our Gardena, LA franchise as an Operations Manager. This is a high-impact role for a high-energy professional who is proactive, self-motivated, and thrives in a fast-paced, sales-and-service-driven environment. The Operations Manager is both a strategic planner and a hands-on leader—capable of excelling administratively in the office while also working alongside Truck Team Members in the field when needed. You will mentor and motivate team members, elevate the quality of customer service, and implement best practices across all levels to put the franchise in the best position to “Win the Day.” This role is central to fostering our Culture of Sales and Culture of Feedback—driving performance, developing people, and creating a positive, engaged team culture. With a “Happy to Help” mindset, you will lead by example, balancing operational excellence with an exceptional employee and customer experience. We look for individuals with an entrepreneurial spirit—people who treat the business like it’s their own, take ownership of results, and are committed to excellence both in the office and in the field. Outside of managing gantt charts, route efficiency, and daily metrics, you’ll be the driving force in ensuring our teams deliver on our brand promise: On-Time Service, Upfront Rates, Clean Shiny Trucks, and Friendly Uniformed Drivers. Operations Manager Role Summary The Operations Manager is a high-energy professional who is proactive, self-motivated, and strategic. This hybrid role requires the ability to lead both in the office—planning, coaching, and overseeing metrics—and in the field, working alongside our Truck Teams to ensure operational excellence. You will: • Supervise, coach, and motivate Truck Team Members to achieve sales, marketing, and operational goals. • Drive route efficiency, same-day growth, and job quality. • Maintain accurate operational records and ensure all EFAs (On-time Service, Up-front Rates, Clean Trucks, Friendly Drivers) are consistently met. • Foster a strong “Culture of Sales” and “Culture of Feedback” through daily engagement, recognition, and accountability. • Work in the field weekly to lead by example. • Support the Senior Operations Manager and GM with daily transaction records and reporting Shared Responsibilities & Expectations Across both roles, you will be expected to: • Deliver an outstanding customer experience on every job. • Maintain high-quality execution and proactively address any issues. • Review metrics daily, identify efficiency opportunities, and communicate improvements. • Participate in morning huddles and help foster a team-first culture. • Lead or contribute to local marketing initiatives. Requirements For Operations Manager & General Laborer • Prior leadership experience in operations, dispatch, or a similar role. • Strong understanding of route planning, sales, and operational efficiency. • Excellent communication and leadership skills. • Valid driver’s license and clean driving record. • 1+ year of dispatching experience and 2+ years in a similar role. • Ability to lift up to 50 lbs repeatedly throughout the day. • Proficiency in MS Office, Google Workspace, and (ideally) Salesforce. • Strong multitasking and problem-solving skills. • Proven ability to work under pressure in a fast-paced environment. • Flexible schedule including weekend availability. • Passion, Integrity, Professionalism, and Empathy (P.I.P.E. values). Benefits • 401(k) with matching • Health, dental, and vision insurance • Employee discounts • Professional development assistance • Bonus opportunities based on performance