001 University of Rochester

Compensation

Full Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 30 Corporate Woods, Brighton, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900082 ISD Chief Technical Office Work Shift: UR - Day (United States of America) Range: UR URG 111 Compensation Range: $63,815.00 - $95,723.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The ServiceNow Developer/Administrator II, configures, builds, maintains, monitors and audits the ServiceNow platform within the URMC organization. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components, plug-ins, modules or whole systems. May review and provide recommendations for architecture standards related to integration with on-premise applications and cloud solutions. The ServiceNow Developer/Administrator II, participates in on-call rotations, working independently during daily development efforts, system maintenances and instances of system failures. Serves on project teams and identifies and evaluates risks and opportunities for efficiencies. The ServiceNow Developer/Administrator II is part of a team that supports planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality. ESSENTIAL FUNCTIONS Provides technical support for, and may lead, non-production and production environments, including troubleshooting and remediation of technical issues. May take a lead role in working with third party vendors and software companies. Researches and answers technical application, database, server and security configuration questions. Serves as an escalation point for support and provides on-call support after hours as defined by the application support requirements. Works with, and may lead, various technical and functional personnel as needed to fulfill requests for technical support, including application, system to system integrations and security administration. Monitors non-production and production environments and works in conjunction with, and may lead, database administrators, security and systems administrators to provide performance tuning on application, database, server and security settings and features. Appropriately uses tools and sometimes provides direction to efficiently manage code migrations, environment builds, testing and implementation. Applies patches and delivers minor and major application upgrades. Works with, and may lead, technical resources and in some cases functional / business analysts on application, database, server or security requirements and translate into technical or systems specifications for implementation. Designs technical enhancements to support the application, database, server or security landscape. Completes assigned application administration deliverables, and may lead teams in the completion of their assigned deliverables, including the configuration of applications, database, server or security settings and features and provide implementation and ongoing support. Actively participates in, and may lead, application administration maintenance or implementation plan walkthroughs. May develop technical documentation to be used by application administration development or support teams. Actively participates in, and may lead, the testing of newly developed applications, integrations, systems, solutions and upgrades of applications or application support tools. Works closely with, and may lead, technical resources and in some cases functional / business analysts to prepare test plans, test data and complete integrated testing. Follows, and may develop, best practice application administration and change management procedures. Actively participates in smaller systems projects or enhancements, delivering assigned application administration tasks following project plans and estimates. May lead technical teams in the delivery of their assignments. Provides input for project plans and estimates related to application administration for projects or enhancements. Actively participates in, and may lead, regular team retrospective events with a continuous improvement mindset. Consistently identifies and recommends improvement opportunities, logs application administration requests and delivers upon application administration assignments that improve the system solution. Willingly shares application administration knowledge and provides cross-training and peer support. May lead team meetings. Actively participates in, and may lead, estimation and planning of future application administration work plans. May develop application administration documentation and procedures used to maintain applications, databases, servers, and security. Maintains a deep and broad knowledge of technology, equipment, and or systems in the assigned application areas. Maintains a deep and broad knowledge of the latest technologies associated with on premise application administrations. Actively participates in external technical application administration communities of practice gaining and sharing technical knowledge. Other duties as assigned MINIMUM EDUCATION & EXPERIENCE High School Diploma or equivalent required Bachelor’s degree in related discipline such as Computer Science, Information Technology, Mathematics, Statistics, Business, Data Science or Engineering preferred 3 years of related experience required or an equivalent combination of education and experience required Experience in higher education or healthcare field preferred KNOWLEDGE, SKILLS AND ABILITIES 3+ Years of ServiceNow development & administration experience. Proficient in configuration, architecture, and customization of the ServiceNow platform preferred. Excellent verbal and written communications skills required Ability to work both independently and as part of a team required Ability to participate in on-call rotations required Ability to learn new technologies quickly and help team members embrace technology change preferred Proven track record executing multiple work streams and producing consistent results preferred Strong understanding of system/application administration activities preferred Experience with web services, including REST, SOAP, JSON or XML preferred Solid experience with scripting languages (e.g. JavaScript) preferred Experience with at least one structured programming language preferred Solid understanding of application infrastructure and architecture preferred Experience with interface, networking, design, and relational database technologies preferred Experience supporting Cloud and on premises applications preferred Experience with multi-tier applications employing application and web servers preferred Experience with project management from planning through implementation preferred LICENSES AND CERTIFICATIONS ServiceNow CSA (Certified Systems Administrator) required ServiceNow CIS (Certified Implementation Specialist), CAD (Certified Application Specialist) or CAD (Certified Application Developer) preferred ITIL Foundations preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.