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001 Parsons Government Services Inc.

001 Parsons Government Services Inc.

via Indeed

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Product Support Engineer / Field Support Representative

Anywhere
Full-time
Posted 2/25/2026
Verified Source
Key Skills:
Technical Troubleshooting
Windows/Linux Systems
Storage Area Networks (SAN/NAS)

Compensation

Salary Range

$125K - 225K a year

Responsibilities

Provide technical support and problem resolution for enterprise IT systems across multiple platforms.

Requirements

Experience in technical support, troubleshooting, and escalation management in enterprise environments.

Full Description

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: Parsons is seeking amazingly talented Product Support Engineers / Field Support Representatives whose role will be essential to the delivery of high performance, secure, mission critical solutions. We seek PSE/FSRs that are versatile, display leadership qualities, and are enthusiastic about tackling new challenges as we continue to provide the military with cutting edge tools. What You’ll Be Doing: Serve as a member of the EWI Product Support Team (PST) to gain proficiency in EWPMT-V1 / gain familiarization with the EWPMT-V1 ‘Pillars of Training’; directly reporting to the EWI PST Team Lead Integrate EWI Product Support into the software delivery pipeline Assist in the creation, development, review, validation, verification, and updating of EWPMT training materials Assist in the creation, development, review, validation, verification, and updating of change pages to the EWPMT MIL-STD Technical Manual Coordinate MIL-STD Technical Manual change pages with the EWI / CECOM matrix Tech Writer Assist in the creation, development, review, validation, verification, and updating of the EWPMT TRADOC Training Support Packages (TSP) Liaison with the T2COM / TRADOC New Systems Integration Branch (NSIB) Coordinate with the NSIB to execute TRADOC TSP changes within the TRADOC Development Capability (TDC) System Stay current on TRADOC Development and Instruction standards Support New Equipment Training (NET) / New Equipment Fielding (NEF) activities Develop and update the EWPMT Community of Service page on Microsoft Teams Monitor and manage Mission Command Support Center (MCSC) trouble tickets Incorporate lessons learned from NET/F and MCSC to enable modernization Support Software Qualification Testing / Software Acceptance Testing Support Development, Security, and Operations (DevSecOps) activities Support Continuous Integration / Continuous Development pipeline activities Prepare and deliver military type briefings Prepare and deliver military type reports Prepare administrative or acquisition related documentation Develop, review, validate, verify, and update Materiel Fielding Plans Assist with Total Package Fielding processes to include warehouse operations Collaborate and interact with other team members to identify and resolve issues Complete other duties assigned by the PST Lead What Required Skills You’ll Bring: Bachelor’s degree 10 years of related experience. Experience can be a combination of applicable military experience in the following Military Occupational Specialties: Electromagnetic Spectrum Manager Electronic Warfare Officer / Technician Field Artillery Network Technician Must be able to lift at least 75 pounds Must be willing to travel 50-90% Temporary Duty (TDY) Must have a U.S. Passport to travel TDY OCONUS Must be a U.S. Citizen and hold a Secret security clearance. What Desired Skills You’ll Bring: Local APG commuting area; remote / telework negotiable if highly qualified System integration experience with military networks, Electronic Warfare Systems or Battle Command Systems (i.e. AFATDS, JBC-P, DDS, EWPMT, TLS-MP (Kraken / Beast+, TEWS) Certification in the TRADOC Common Faculty Development-Developer Course (CFD-DC) Certification in the TRADOC Common Faculty Development-Instructor Course (CFD-IC) Certification in the TRADOC Training Development Capability (TDC) Expert communication skills both verbal / writing Expert interpersonal / teamwork / coalition building skills Ability to analyze data, conduct independent research, prepare reports, and create presentations Digital organizational skills (Microsoft Office / Teams or product data management tools) Self-starter; self-motivator Hold or be able to obtain a Top Secret security clearance and SCI Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. Salary Range: $125,100.00 - $225,200.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/. Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance. Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future. For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

This job posting was last updated on 3/2/2026

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