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M

001 Manufacturers and Traders Trust Co

via Workday

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Mortgage Operations Manager II

Anywhere
full-time
Posted 9/14/2025
Verified Source
Key Skills:
Operations Management
Team Leadership
Strategic Planning
Process Optimization
Policy Design
Regulatory Compliance
Budget Management
Project Management

Compensation

Salary Range

$79K - 132K a year

Responsibilities

Manage a mortgage/consumer lending department with 15+ employees, oversee operations, policy, compliance, budgeting, and lead multiple projects to ensure efficiency and targeted results.

Requirements

Bachelor’s degree or equivalent experience, minimum 4 years operations and supervisory experience, knowledge of business, regulations, and technology relevant to lending operations.

Full Description

Overview: Manage a Mortgage/Consumer Lending department by overseeing a staff of supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures. Oversee a staff 15+ employees including supervisors and operations managers to ensure efficient day-to-day operations. Primary Responsibilities: Manage either a department or a major unit of a large department which encompasses either a single major business / function or multiple functions ensuring operational efficiency and targeted results are met. Responsible for the planning, leadership, problem resolution, analysis and reporting for assigned department. Plan and implement new methods and procedures to make daily operations more efficient. Implement recommendations for department policy changes and creates new unit policy and procedures. Consults and communicates with operations staff. Contribute to strategic planning and short-term initiatives. Responsible for department contingency planning and regulatory compliance. Responsible for providing the lead on multiple projects at the department or division level. May represent the department on outside projects. Support annual budget process and is financially accountable for department/unit. Exercise usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Oversees training and development of direct reports. Scope of Responsibilities: The position is responsible for the day to day and strategic direction of the department and requires knowledge of business, applicable regulations and affiliated technology. The position works with uncertainty with discretionary solutions, possesses moderate risk to organization. Supervisory/ Managerial Responsibilities: Responsible for multiple direct reports at both a supervisor and / or operations manager level. Oversee a department of 15+ employees. Education and Experience Required: Bachelors Degree, OR in lieu of degree, Four to five years relevant experience. Minimum four years operations experience. Minimum four years supervisory/management experience. Education and Experience Preferred: Masters Degree preferred. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $79,184.45 - $131,974.08 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Philadelphia, Pennsylvania, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. HR Career Site Privacy Notice

This job posting was last updated on 9/18/2025

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