HubSpot

Compensation

Full Description

About the Role We are seeking a highly motivated and experienced Business Systems Analyst (BSA) with deep expertise in both global enablement (tax, compliance, ERP) and billing/FinTech systems. This BSA will be a strategic partner across our tax, finance, engineering, and product teams to advance our quote-to-cash, billing, payment, and compliance capabilities globally. You will drive innovation, efficiency, and operational excellence across these domains, ensuring exceptional customer experience and regulatory compliance. Core Responsibilities Serve as the subject matter expert for both billing/payments platforms (e.g., Stripe, Adyen, Recurly) and global tax/compliance tools (e.g., Avalara, Avatax, Sovos) as well as the ERP system (NetSuite preferred). Proactively monitor, configure, and optimize critical third-party and in-house financial systems for performance, stability, and compliance. Champion the improvement and automation of tax, billing, and financial workflows, ensuring operational excellence in a fast-paced, high-stakes environment. Analyze and optimize business processes using data; identify pain points, root causes, and scalable solutions for both global compliance and revenue operations. Translate business and regulatory requirements into clear, actionable tasks/roadmaps for technical teams; document thoroughly. Collaborate cross-functionally to implement, test, and document integrations, enhancements, or new features, ensuring seamless data flow and operational consistency. Maintain and validate internal financial and tax-related databases, ensuring the integrity of key customer, tax, and subsidiary data. Respond to and resolve issues related to billing, tax, compliance, fraud, and payments platform integrations. Use data and impact metrics (including SQL/Looker or similar tools) to measure success and drive decision-making. Act as a communication bridge between technical and non-technical stakeholders, fostering collaboration across teams. What You’ll Do Own and continuously improve core systems covering both global billing and enablement processes. Collaborate with cross-functional teams (Engineering, Tax, Finance, Product) to deliver scalable solutions. Lead business requirements gathering, functional documentation, and workflow mapping for billing/payments and global tax engines. Guide system integration projects, performing user acceptance testing and training for stakeholders as needed. Troubleshoot complex issues spanning payment, tax, and compliance systems—identifying root causes and implementing improvements. Facilitate data-driven decision making by surfacing insights from key operational, billing, and compliance data. Proactively communicate status, risks, and solutions to technical and non-technical audiences. What We're Looking For Demonstrated ability to thrive in fast-paced, ambiguous, or rapidly changing environments. Effective collaborator and communicator—able to translate business needs into technical solutions and vice versa. Customer- and process-obsessed; relentless about efficiency, accuracy, and reliability. Strong sense of ownership, resourcefulness, bias-to-action, and detail orientation. Passion for solving complex systems challenges, especially in global enablement, billing, payments, or compliance domains. Technical skills (SQL, data analysis tools, understanding APIs/integrations) and comfort learning new software. Experience supporting or administering enterprise SaaS, ERP, payment, or tax platforms is a strong plus. Qualifications Bachelor's in Business Administration, Information Systems, Finance, or related field. 3-5+ years as a Business Systems Analyst, including hands-on experience with both billing/payments platforms and global tax/compliance solutions. Experience with configuration, implementation, and management of third-party payment engines (Stripe, Adyen, Recurly) AND tax engines (Avalara, Avatax, Sovos). Solid understanding of quote-to-cash lifecycle, tax compliance, general ledger impacts, and ERP (prefer NetSuite). Strong quantitative, analytical, and problem-solving skills; advanced proficiency with data analysis tools (SQL, Looker, etc.) Ability to manage multiple priorities effectively in a dynamic, high-pressure environment. Excellent written and verbal communication; proficiency in documentation and process mapping. Adaptability, proactive mindset, and empathy for both customers and internal users. Proficiency in Workato or comparable automation platforms Preferred Qualifications Subscription management platform experience. Experience navigating ambiguous, evolving requirements or regulatory changes. Technical acumen; familiarity with APIs and system integrations. Advanced skills in troubleshooting, continuous improvement, and cross-functional project management. Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $115,400—$184,600 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot Careers Life at HubSpot on Instagram By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. 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