Etumos

Compensation

Full Description

The Role As the Head of Consulting Services, you will develop and direct service delivery operations and strategic planning to meet organizational goals. You will organize, lead and develop a team that delivers client services with the goal of increasing revenue. You will coach and assist with career development, personal growth goals, and manage client success. Key Responsibilities • Coach, mentor, and develop services delivery team, including providing career development planning and opportunities. • Plan and allocate resources to effectively staff and accomplish the work to meet team and company productivity and quality goals. • Establish and maintain relevant controls and feedback systems to monitor the operation of the services delivery team. • Consciously create a workplace culture that is consistent with our organization's expectations and emphasizes our identified mission, vision, guiding principles, and values. • Lead services delivery team using performance management and development processes that encourage employee contribution and include goal setting, feedback, and performance development planning. • Guide services delivery team in supporting, mentoring, and coaching their employee teams to meet the organization's expectations for productivity, quality, and revenue goals. • Manage conflict within the team and across client relationships while training managers in conflict resolution. • Maintain transparent communication across the organization through regular touchpoints in appropriate mediums. • Manage the overall operational, budgetary, and financial responsibilities and activities of the services delivery team. • Plan and implement systems that perform the work and fulfill the mission and the goals of the services delivery team efficiently and effectively. • Review performance data in order to monitor and measure departmental productivity, goal achievement, and overall effectiveness. • Manage the preparation and maintenance of reports necessary to carry out the functions of the team. Qualifications • 10+ years leading and managing marketing operations and marketing operations teams • 5+ years marketing agency or consulting services experience • Desire to define and influence industry best-practices • Knowledge and experience in business, supervision, and management • Knowledge of the functions, operation, and mission of the consulting team • Above average written and spoken communication skills • Outstanding interpersonal relationship building and employee coaching and development skills • Demonstrated ability to lead and develop a department • Demonstrated ability to serve as a highly knowledgeable resource to the organization's management team that provides strong leadership, direction, and avocation • Excellent organizational management skills. Who We Are At Etumos, our team works hard to enable marketers to focus on activities that create revenue by helping them build a thoughtful, data-informed framework to optimize and measure engagement throughout the customer journey. • We are a team of highly skilled and ridiculously passionate professionals. We are each the best at what we do to support Etumos and each other. • We are highly collaborative and because of that, we are able to consistently deliver the best service in the industry. • We know that our client’s success is our success and we take ownership of optimizing their current processes as well as our own. • We are result-oriented problem-solvers supported by a team that believes in each other and what we do. • We are a team with excellence at the forefront of our minds. Anything worth doing is worth doing well. • We are focused on innovation and know that there is always room for improvement in everything we do. • We are wicked smart, obsessed with personal and professional growth and learning, and have zero ego – we are all here to teach, learn from and support each other and our clients. • We are passionate about what we do and actively seek to expand our knowledge base and new ways of doing things. Why Work Here? We pride ourselves on treating our employees well. Here at Etumos, work/life balance is not a perk or a buzzword, it’s the core of how we operate. We’re serious about taking care of our people (and their families). • Medical/ Dental/Vision covered at 100% for employee’s premium costs and 50% for their dependents • 401k with 100% matching on up to the first 4% you contribute with immediate vesting. • Unlimited PTO, which we will encourage and remind you to take advantage of! • 10 paid holidays + Winter Break holiday (December 24th through the first working day after January 1st) • Up to 20 weeks of parental leave. 12 weeks of 100% pay, 3 weeks unpaid leave (optional), and 4 weeks of 50% paid leave (optional) commensurate with returning to work at 50% capacity, for a smooth transition back to work. • Up to 4 weeks of 100% paid Special Parental leave in the event of the loss of a pregnancy for any reason. • Charitable donation matching up to $1,000 per year – Double your impact! Etumos is fully committed to being an equal opportunity employer who does not and will not tolerate discrimination or harassment of any kind. All employment at Etumos is based on merit, qualifications, and the needs of our growing business. Nothing more, nothing less. Join Us!