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Job Description: Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. This position will be a dedicated role working with a tech client. This role will work within their client teams to focus on their UX business needs. Must be able to Lead independent rapid research projects with fast turnarounds. The research will be more foundational on consumer facing products. Research user groups, audit websites, test prototypes, and educate clients in user research best practices. Work actively on strategy and content, user research, usability testing and analytics Design protocols and conduct user research including, but not limited to, in-depth interviews, remote unmoderated studies, diary studies, and surveys and then translating them into reporting of high quality, actionable insights, next steps, and opportunities for growth A solid grasp of planning and conducting user research, survey research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices Plan, conduct, measure, and analyze user research, partnering closely with researchers, design, project management, engineering, and other cross-functional partners. Proactively engage early in planning phase of a research study (when possible), and proactively partner with Cross Functional partners to get necessary awareness. Create high quality research reports Communicate research insights to stakeholders and team members through oral and written reports. Partner with the Client internal recruitment team (UXI) to source participants for studies. Understand and incorporate complex technical and business requirements into research. Collaborate with the UX Researcher to develop timelines and requirements for study recruitment and participation Support ongoing UX research logistics, including organizing research sessions, taking notes during study sessions Assist UXR with study analysis and synthesis, as well as build research reports (creating highlight videos, slide decks, etc.). Plan, observe, and moderate usability testing sessions, concept validation, rapid iterative research, and interviews Analyze and interpret data to generate insights and recommendations into compelling reports Source internal research participants through both self-recruitment (including writing study recruitment and email copy) and partnering with the Client’s internal recruitment team. People This position will be a dedicated role working with a tech client. This role will work within their client teams to focus on their UX business needs. Must be able to Lead independent rapid research projects with fast turnarounds. The research will be more foundational on consumer facing products. Research user groups, audit websites, test prototypes, and educate clients in user research best practices. Work actively on strategy and content, user research, usability testing and analytics Design protocols and conduct user research including, but not limited to, in-depth interviews, remote unmoderated studies, diary studies, and surveys and then translating them into reporting of high quality, actionable insights, next steps, and opportunities for growth A solid grasp of planning and conducting user research, survey research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices Plan, conduct, measure, and analyze user research, partnering closely with researchers, design, project management, engineering, and other cross-functional partners. Proactively engage early in planning phase of a research study (when possible), and proactively partner with Cross Functional partners to get necessary awareness. Create high quality research reports Communicate research insights to stakeholders and team members through oral and written reports. Partner with the Client internal recruitment team (UXI) to source participants for studies. Understand and incorporate complex technical and business requirements into research. Collaborate with the UX Researcher to develop timelines and requirements for study recruitment and participation Support ongoing UX research logistics, including organizing research sessions, taking notes during study sessions Assist UXR with study analysis and synthesis, as well as build research reports (creating highlight videos, slide decks, etc.). Plan, observe, and moderate usability testing sessions, concept validation, rapid iterative research, and interviews Analyze and interpret data to generate insights and recommendations into compelling reports Source internal research participants through both self-recruitment (including writing study recruitment and email copy) and partnering with the Client’s internal recruitment team. People Partner with project managers, sales team, and CSMs to provide the best outcome for our customers and their consumers Be a strong teammate and mentor to other User researchers Work with onsite and offshore team to structure solutions based on research tools and techniques. Qualification (ideal) Master’s in Human-Computer Interactions, Human Factors, User Research, or Psychology Certifications (ideal) Human-Computer Interactions, Human Factors, User Research, or Psychology Experience 5-10 years of experience working in research consulting and professional services Experience being in customer-facing roles in enterprise-level organizations, working with digital agency, and/or consulting conducting hands-on user research Experience in pre-sales and building knowledge management on a user research practice a plus Technical/Domain 5-10 years of relevant experience consulting in the user research space using research techniques and methodologies Experience developing approaches for complex user research problem Fluency in both qualitative and quantitative methodologies a plus (not required) Behavioural Must be able to independently lead complex projects and have exceptional and effective communication, organization, and time management skills Must be pro-active and determined and independent. Must be a strategic thinker, self-starter who takes initiative, is analytical, has data-driven mindset, and is a problem solver Must be excellent communicator with persuasive storytelling skills Travel - Some travel to the Client’s office to conduct the research, and attend team meetings. Location: USA - Remote - New York Brand: Ugam Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you. Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work