Bristol Global Mobility

Compensation

Full Description

Position Summary: The Vice President of Service Delivery North America provides strategic leadership and operational oversight for Bristol Global Mobility’s comprehensive service delivery operations across North America. This senior leadership position is responsible for developing and implementing the service delivery vision, driving operational excellence, and fostering a culture of innovation and exceptional relocating employee and client experiences. The role encompasses leadership of both Domestic and International Service Delivery personnel, oversight of Move Management and Real Estate operations, and strategic alignment with corporate objectives to ensure Bristol remains at the forefront of the mobility industry. Essential Duties and Responsibilities:Strategic Leadership Develop and execute long-term strategic plans for Service Delivery that align with corporate growth objectives and evolving market demands Collaborate with other departments and lead organizational transformation initiatives to enhance service delivery capabilities, scalability, and competitive advantage Partner with executive leadership to identify and capitalize on new business opportunities and service offerings Drive innovation in service delivery methodologies, technology utilization, and process optimization and automation Serve as a trusted mentor for associates throughout the company Fully embrace and consistently fortify Bristol’s company culture Operational Excellence Provide executive oversight for all Service Delivery operations, including Domestic, International, Move Management and Real Estate Services teams Establish key performance indicators and metrics to measure operational effectiveness, relocating employee and client satisfaction, while ensuring consistent high-level team performance Collaborate with Finance to develop and manage departmental budgets, resource allocation, and profitability targets Identify and implement strategic processes and organizational structures that anticipate market shifts and meet evolving client needs Lead cross-functional initiatives to enhance service delivery integration across all business units Client Engagement & Business Development Serve as an executive point of contact for strategic client relationships, participating in high-level client meetings, negotiations, and business reviews Partner with Sales and Client Engagement teams to develop compelling service propositions for new business opportunities Partner with Global Supplier-Partner Management to ensure proper supplier utilization and maximum quality performance Represent Bristol at industry conferences, speaking engagements, and networking events to enhance brand visibility and thought leadership Collaborate with Marketing on complex RFP responses and strategic client retention initiatives Team Leadership & Development Provide direct leadership to Director-level executives, including Directors of Domestic Service Delivery and Global Service Delivery, and Move Management Foster a high-performance culture that emphasizes the team concept, accountability, innovation, continuous learning and exceptional service quality Develop succession plans and career advancement pathways for all associates within your command Champion Bristol’s sustainability, diversity, equity, and inclusion initiatives within the Service Delivery organization Implement mentoring and professional development programs to enhance team capabilities and retention Quality & Continuous Improvement Establish and maintain rigorous quality standards across all Service Delivery functions Review and analyze relocating employee and client satisfaction metrics, identifying patterns and implementing strategic improvements Lead process improvement initiatives to enhance efficiency, scalability, and service consistency Oversee the development and implementation of best practices for service delivery across regions and business lines Collaborate with Technology teams to implement and optimize systems that increase accuracy, productivity and process efficiency, as well as enhance service delivery capabilities Stakeholder Management Maintain strong relationships with key supplier partners, service providers, and industry associations Develop strategic alliances with complementary service providers to enhance Bristol’s service offerings Foster collaborative relationships with internal departments to ensure cross-functional alignment Serve as an executive sponsor for major implementation projects and strategic initiatives Represent Service Delivery interests at the senior leadership level Supervisory Responsibilities This position has direct supervisory responsibilities for: Director, Domestic Service Delivery Director, Global Service Delivery and Move Management Additional leadership staff as assigned Education and Certifications Bachelor’s degree required; Master’s degree in Business Administration or related field preferred Certified Relocation Professional (CRP) and Global Mobility Specialist (GMS) designations highly preferred Advanced leadership or management certifications desirable Experience Minimum 10+ years of progressive leadership experience within the global mobility industry Demonstrated experience in leading large, diverse front-line service delivery teams across multiple locations Experience in developing and implementing strategic business plans and initiatives History of building trust-bound client relationships Knowledge and Skills Exceptional business acumen with strong financial and operational analysis capabilities Proven People-Management success Advanced understanding of global mobility policies, practices, and industry trends Executive-level communication and presentation skills Proven ability to build and lead high-performing teams Cross-cultural competence and global business perspective Change management and organizational development expertise Advanced project management capabilities We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. Compensation & Benefits Unlimited paid time off Medical, Dental and Vision Benefits FSA & HSA accounts 401k with 50% match Life and personal accident insurance Adoption assistance Tuition reimbursement Employee assistance program Marketplace for personal shopping discounts Connection and belonging at Bristol At Bristol Global Mobility, we are committed to leading a diverse and inclusive workplace where all our people are empowered to succeed. As a committed signatory of the UN Women’s Empowerment Principles (WEPs), CEO Action! and member of Includability, we are passionate about equal opportunities and actively encourage applicants from all backgrounds. If you have a disability or condition which may affect your ability to take part in our application process, please let us know and we will make reasonable adjustments for you.