Bloom Works

Compensation

Full Description

Who we are Our mission is to advance access and equity through human-centered services. We partner with governments and like-minded organizations to design and build digital services that improve people’s lives. We help our partners build internal, sustainable capacity to transform how they do business. We partner with state, local, and federal governments, nonprofit organizations, and other companies delivering critical services to help research and design how to improve technology improvements. Current projects include: reforming government hiring processes, empowering internal teams to diagnose and respond to agency challenges, better unemployment service delivery, improving access to behavioral health services, and improving services for youth in foster care…just to name a few. We’re a fully remote team, and we’re deliberate about building a team culture in a distributed context. We also place a lot of value in in-person meet ups — to conduct research, collaborate with partners, and meet others on the team. In this role you will be instrumental in aligning our people strategy with organizational goals. An ideal candidate has experience in an agency or consultancy and a strong background in HR, solid leadership skills, and a deep understanding of the unique challenges and opportunities within a project-based environment. Reporting to the Chief Experience Officer (CXO), you will be a member of the leadership team and have one direct report. About the role We are seeking a Director of Operations to lead a small but mighty team. This role is pivotal in setting the vision and driving the strategy for Operations and Finance, maintaining Bloom’s operational health and strategy, supporting our project teams in delivering impactful work that makes government services more accessible and effective. Reporting to the CEO, you will manage one person, partner with our People Ops team, and work closely with Directors, Engagement Managers, and contractors. This is a key leadership role, responsible for designing and improving our standard operating procedures, overseeing essential business functions, and ensuring we have the systems and tools in place to support our current team, with an eye for future needs. You’re excited about this opportunity because you will… Set the vision and strategy for Business and Finance Operations Define the vision for Business Operations and Finance, aligned with Bloom’s mission, needs, and goals. Design, implement, and improve standard operating procedures that support this vision — approaching processes with curiosity, designing them with the people who use them in mind, and iterating over time. Oversee and directly support organizational operations Oversee accounts payable/receivable, forecasting, financial planning, and related processes. Ensure compliance with state registrations, annual reports, internal documentation, and core business processes. Support project budgeting, contract execution, and infrastructure to support seamless client work. Manage systems, tools, and infrastructure Develop and direct Bloom’s tooling strategy (in partnership with People Ops) Understand the needs of our project teams and help manage the portfolio of software and subscriptions that allow the organization to deliver Evaluate, configure, and adapt software to meet our evolving operational needs Ensure systems are designed so that people across the organization can engage with them easily and effectively. We’re excited about you because you have/are… 10+ years of experience running and overseeing organizational operations and finance operations Experience directly managing and coaching team members Experience setting up, improving, and managing business operations processes and tools, with a keen eye on ease of use and sustainability. Strong financial operations experience, including budgeting, forecasting, accounts payable/receivable, and compliance. Familiarity with SaaS tools and the ability to evaluate, configure, and adapt tools to meet a growing organization’s needs. Proven success building strong cross-functional relationships, and collaborating at the leadership level. A systems thinker and iterative problem-solver who designs processes with users in mind. Deep commitment to equity, inclusion, and creating a supportive, collaborative workplace. Comfortable working in a distributed, remote-first team environment. Experience navigating complex internal and external relationships to work constructively through organizational issues. Demonstrated ability to maintain a calm, measured approach in the context of a rapid flow of communication and a quickly changing environment Experience working in an agile, iterative way, and a solid command of building, assessing, and delivering technology Added Bonus Interest working in government technology, nonprofits, or the public interest technology space Experience working with a small (eg 30-70 person) organization experiencing growth Compensation Salary: $175,000 / year USD depending on competency level. Benefits for full-time salaried employees An environment that empowers you to apply your skills and experience for the public good Remote-friendly work environment Medical Dental & vision Life insurance PTO, holidays, sick leave as well as a week off in the summer and closure at the end of December Tech equipment stipend Professional Development stipend Short-term and long-term disability Equitable 401k contributions Annual 3k Cost of Living Adjustment You must be eligible to work in the United States. Unfortunately, we are unable to sponsor work visas at this time. More about our team, and commitment to building a diverse workforce We envision a world that is made more equitable through better digital public services. Our commitment to diversity, equity, and inclusion (DEI) is woven into everything we do, from our company’s strategy to the makeup of our team, to the work we take on. As a public interest technology company, we see diversity and equity-building as integral to both our mission and our research practices. We are committed to disrupting power dynamics and equity barriers in our work. We recruit employees and partners who reflect the demographics of targeted end users, and we analyze, test, and iterate to make sure everyone can easily access and use the digital tools we build. As a public benefit company, we are compelled to generate social and public good, and to operate in a responsible and sustainable manner. We look forward to hearing from you! This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.