Bergen Logistics

Compensation

Full Description

We’re seeking a Technical Business Analyst (Technical BA) to bridge the gap between product vision, engineering execution, and operational impact. You will be responsible for gathering, documenting, and validating requirements for high-impact features especially those related to inbound/outbound logistics, billing, integrations (e.g., Shopify, EDI), and CloudX modular services. You’ll work closely with the Product Director, Developers, QA, Implementation teams, and clients. Responsibilities Work with internal stakeholders (Ops, Support, Product) and external clients to gather and clarify requirements Translate business needs into clear user stories, process flows, and technical specs Conduct cross-functional workshops and discovery calls Collaborate with QA to develop test case outlines and validate functionality Support backlog grooming and sprint planning with the development team Partner with integrations and implementation teams to define and support custom development Conduct demos and assist with UAT sessions for features you’ve supported Bachelor’s degree in Computer Science, Information Systems, or related field. 3–5 years of experience as a Business Analyst or Product Owner in a SaaS or logistics environment Strong understanding of APIs, JSON payloads, and data mapping Experience working in Agile/Scrum environments Strong documentation and communication skills Familiarity with warehouse management, order management, or fulfillment workflows Bonus: Experience with EDI (e.g., 850, 856, 940), Shopify, NetSuite, or other logistics software Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others. We provide a competitive benefits package including: Medical, dental, vision, ancillary benefits Flexible spending and dependent care accounts 401(k) match PTO, Sick time, paid holidays Company-paid Employee Assistance Program (EAP) Salary range is 85K - 110K