Rustman Agency

Compensation

Full Description

Customer Journey Analyst About the Role We’re looking for an insightful and data-driven Customer Journey Analyst to join our team. In this role, you’ll map and analyze every stage of the customer experience to identify opportunities for improvement, engagement, and retention. Your insights will directly inform how we connect with clients, optimize touchpoints, and deliver a more seamless, satisfying journey from first interaction to long-term loyalty. What You’ll Do • Analyze customer behavior and feedback across the full journey—from initial contact through post-sale engagement • Identify pain points, drop-off trends, and opportunities for deeper engagement • Develop customer journey maps and reports to guide strategic improvements • Collaborate with sales, marketing, and support teams to implement changes that enhance the client experience • Monitor key metrics related to satisfaction, retention, and engagement • Present findings and actionable insights to leadership and cross-functional teams What We Provide • In-depth training and ongoing mentorship • Flexible, remote-friendly work environment • Opportunities for professional growth and cross-team collaboration • Performance-based bonuses and advancement potential • A team culture that values both data and empathy in decision-making What We’re Looking For • Strong analytical and problem-solving skills • Experience working with customer data, CRM systems, or journey mapping tools • Clear communication skills—both in writing and presentations • Curiosity about customer behavior and a passion for improving experiences • Organized, detail-oriented, and self-motivated • Experience in customer insights, analytics, or user experience is a plus • Willingness to obtain a Life and Health insurance license (support provided if needed) If you’re excited by the challenge of shaping better experiences through insight and empathy, we’d love to hear from you. Apply now to become a Customer Journey Analyst and help transform how our clients connect and succeed with us. Powered by ExactHire:175230