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Zimmer Biomet

Zimmer Biomet

via SimplyHired

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Customer Solutions Business Analyst

Anywhere
Full-time
Posted 12/1/2025
Verified Source
Key Skills:
Data Analytics
Process Improvement
Workflow Optimization
Business Intelligence
Performance Dashboards
Excel
Power BI
Postgres
KPI Development
Systems Analysis

Compensation

Salary Range

$70K - 90K a year

Responsibilities

Develop and manage KPIs and reporting, create visual analytics, support process improvements and special projects for customer service and commercial operations.

Requirements

Bachelor's degree in a technical field, 3-5 years experience, strong analytical and organizational skills, experience with relational databases, Excel, Power BI, and process improvement.

Full Description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. What You Can Expect Work closely with US Customer Service orgnization and US commercial operations to develop and manage KPI’s and reporting for both internal and external stakeholders. Develop and present visual analytics for both Zimmer Biomet entities and 3rd party distributors as a means of communication and a platform to drive process improvement actions. Provide analytical support for special projects such as supply chain transformation activities, new product rollouts, product rationalization, etc. How You'll Create Impact • Review, analyze, and evaluate business system and user needs. • Document requirements, define scope and objectives, and formulate systems to parallel overall business strategies. • Familiar with relational database concepts, client-server concepts, and cloud hosting concepts. • Work closely with the US Commercial Operations team to review organizational KPI’s as it relates to customer service and the broader commercial operations group. • Work closely with the Customer Service team to track and develop KPI’s as it pertains to the lifecycle of billing. • Develop and enhance automation activities and lead process improvements. • Extract, transform, and present visual analytics using, Postgres, Excel, and Power BI. Note: This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act. What Makes You Stand Out • Strong analytical, planning, and organizational skills with an ability to manage competing demands. • Attention to detail and excellent oral and written communication skills. • Relies on experience and judgment to plan and accomplish goals. • Works well alone or in groups under general supervision. Your Background • Bachelor’s degree in a technical field required • Prior business analyst experience; preferred • 3 to 5 years of experience required Travel Expectations • up to 25% EOE/M/F/Vet/Disability

This job posting was last updated on 12/4/2025

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