WOTM – Partners Professional

Compensation

Full Description

Job Overview We are seeking a professional and personable Customer Service Representative to join our dynamic team. This role involves providing exceptional support to our clients, handling inquiries, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will possess strong communication skills, be detail-oriented, and capable of managing multiple tasks efficiently. Bilingual abilities are a plus, enabling us to serve a diverse customer base across various channels. This position offers an excellent opportunity for individuals interested in developing their customer support and client service skills within a fast-paced environment. Located in Garden Grove, CA Temp to hire, Offering $23-25/hr. Duties • Respond promptly and professionally to customer inquiries via phone, email, or chat platforms • Assist clients with product or service information, troubleshooting issues, and resolving complaints • Maintain accurate records of customer interactions and transactions using data entry and CRM systems • Collaborate with team members to improve service delivery and resolve complex issues • Demonstrate excellent phone etiquette and communication skills during all customer interactions • Support clients in navigating online platforms or self-service portals as needed Skills • Strong communication skills, both verbal and written, with an emphasis on clear and professional interaction • Bilingual abilities (English and Spanish) preferred • Experience in sales, call center operations, or customer support roles preferred • Microsoft Office Suite (Word, Excel, Outlook) and general computer skills • Experience in garment manufacturing or sourcing or product development in garment manufacturing • Data entry accuracy with fast typing speed (typing skills) is essential • Outbound calling experience is a plus for proactive client engagement • Excellent analysis skills to assess customer needs and provide appropriate solutions • Ability to handle cash transactions accurately when required • Strong interpersonal skills with the ability to remain calm under pressure and demonstrate empathy • Knowledge of call center procedures, phone etiquette, and customer service best practices Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.