World's Finest Chocolate

Compensation

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Senior Manager of Inside Sales - $15MM Growth Target | Build & Lead a World-Class Virtual Sales Team Are you an experienced inside sales leader ready to re-energize a remote team and drive explosive growth? Join World's Finest Chocolate to lead our inside sales channel and shape the future of virtual fundraising." Senior Manager of Inside Sales - Fundraising Organized Driver | Virtual Sales Innovator | Builder of High-Performance Teams ABOUT WORLD'S FINEST CHOCOLATE World's Finest Chocolate does more than make delicious chocolate. Since 1949, we've helped our fundraising customers raise over $4.7 billion! These funds are used to buy playgrounds, pay for reading specialists, purchase musical instruments, fund field trips, and more. Our employees work as a team to support our company's mission: To Deliver Extraordinary Value with Fun & Purpose. POSITION OVERVIEW We are seeking a Senior Manager of Inside Sales - Fundraising to lead, energize, and transform our remote inside sales channel. This leader will oversee Inside Sales Managers, who in turn will manage and develop Inside Sales Representatives. The Senior Manager will be accountable for revitalizing a team that has plateaued, by introducing new systems, playbooks, and leadership practices that drive measurable performance improvements. The ideal candidate will be a highly organized, metrics-driven driver with a proven track record of leading remote/inside sales organizations to sustained success. This person will innovate virtual fundraising strategies, strengthen market penetration in underdeveloped territories, and build scalable systems that accelerate revenue growth. This role carries a $15MM revenue goal in year one, with a plan for aggressive expansion in subsequent years. KEY RESPONSIBILITIES Strategic Leadership & Growth • Design and execute inside sales strategies that align with company growth goals. • Build and refine a remote sales playbook designed for virtual fundraising success. • Identify opportunities to penetrate underserved markets and expand brand awareness through innovative outreach. Sales Performance & KPI Management • Establish, monitor, and continuously improve key inside sales performance metrics (conversion rates, call volumes, close rates, retention). • Leverage systems and infrastructure to streamline workflows, optimize pipelines, and track results. • Implement sales contests, promotions, and recognition programs tailored to remote selling environments. • Contribute to sales forecasting accuracy by delivering timely and reliable performance data, pipeline updates, and insights that support senior leadership in revenue planning. • May provide regular performance reporting to senior leadership, summarizing sales trends, KPI results, and actionable insights drawn from dashboards and pipeline data. Team Leadership & Development • Hire, train, and coach Inside Sales Managers to ensure their teams achieve and exceed targets. • Partner with Training & Development to create impactful onboarding and ongoing learning programs tailored to remote sales. • Assess team performance quickly, making decisive changes to improve capability, engagement, and productivity. Operational Excellence & Innovation • Recommend and implement systems, tools, and technology that improve inside sales effectiveness. • Introduce scalable processes and reporting infrastructure to ensure transparency and accountability. • Collaborate cross-functionally with Marketing, Operations, and Finance to ensure alignment on lead generation, campaigns, and goals. • Ensure effective use of Salesforce across the Inside Sales organization by establishing clear data-entry standards, training managers and representatives, and monitoring compliance to maintain accurate, actionable sales pipeline reporting. QUALIFICATIONS • 10+ years of sales leadership, with at least 5 years in a Senior Manager-level role leading inside sales teams. • Proven success leading remote/inside sales organizations to high performance and revenue growth. • Strong expertise in virtual selling models, sales technology, and pipeline management. • Experience in assessing teams, making quick decisions, and implementing structural improvements. • Excellent communication, coaching, and organizational skills with a hands-on leadership style. • Bachelor's degree required; MBA preferred. PERSONAL ATTRIBUTES • Highly organized and process-driven leader with a sharp focus on execution. • Competitive driver who thrives in high-performance, metrics-oriented environments. • Inspiring coach and mentor capable of transforming teams through leadership and accountability. • Persistent, resilient, and action-oriented, with a passion for growth and innovation. • Comfortable navigating competitive markets and building brand presence in underpenetrated areas. COMPENSATION & BENEFITS • Competitive base salary $131,000.00-$145,000.00 • Annual Bonus: 15% of base salary (based on company and individual performance) • Full medical, dental, and vision insurance • 401k Matching • HSA/FSA & Wellness Programs • Life & Disability Insurance (STD/LTD) • Tuition Reimbursement • LifeLock Identity Theft Protection PERFORMANCE MEASURES • Revenue Growth: Deliver $15MM in year one, with a clear path to future expansion. • KPI Improvements: Increased conversion rates, call-to-close ratios, and retention. • Process & System Upgrades: Implementation of effective infrastructure and reporting tools. • Team Capability: Improved coaching effectiveness, skill development, and engagement. • Market Share: Expansion into underserved territories through effective remote sales practices. REPORTING RELATIONSHIP Reports to: Senior Senior Manager of Channel Sales LOCATION This is a remote leadership role. The Senior Manager will manage a geographically distributed team and must be skilled at driving accountability, performance, and culture in a virtual environment. Regular travel will be required for leadership meetings, training sessions, and periodic in-person collaboration at World's Finest Chocolate's Chicago headquarters. EQUAL OPPORTUNITY EMPLOYER World's Finest Chocolate is committed to building a diverse and inclusive workplace. We celebrate diversity and prohibit discrimination of any kind, ensuring a respectful and supportive environment for all employees.