Wolf & Company, P.C.

Compensation

Full Description

We are looking for a dedicated and customer-focused Client Support Specialist to join our team. In this remote, flexible role, you will act as the primary point of contact for clients, assisting with inquiries, troubleshooting issues, and ensuring an exceptional client experience. The ideal candidate is proactive, solution-oriented, and comfortable working independently in a virtual environment. Key Responsibilities Respond promptly to client inquiries via email, chat, phone, or ticketing systems Provide accurate information about products, services, and account management Troubleshoot client issues and escalate complex matters to the appropriate team members Maintain detailed records of client interactions, feedback, and resolutions in CRM systems Collaborate with internal teams to ensure timely and effective service delivery Identify recurring issues and suggest process improvements to enhance client satisfaction Follow company policies and procedures while maintaining professionalism and confidentiality Qualifications High school diploma required; Associate’s or Bachelor’s degree preferred Previous experience in customer service, client support, or account management preferred Excellent written and verbal communication skills Strong problem-solving and critical thinking abilities Comfortable using computers, CRM software, and remote communication tools Ability to work independently and manage a flexible schedule Strong attention to detail and organizational skills Positive, professional, and client-focused attitude What We Offer Fully remote position with flexible scheduling Competitive pay with performance-based incentives Professional development and career growth opportunities Supportive, inclusive, and collaborative team culture Training and mentorship for skill development Remote About the Company: Wolf & Company, P.C.