Westrock Coffee Company

Compensation

Full Description

Job Description We are currently seeking a Credit and Collections Specialist to join our Finance team. This position will report directly to the Credit Manager. The primary responsibilities for this position include the following: Job Duties: • Manage accounts receivable for our broadline distributor customers including collection of past due invoices and deduction management. • Interact with customers through direct collection call contact and emails for resolution of past due A/R. • Resolve invoicing issues that arise for various reasons including EDI or flat file failures, invoices rejected or missing from third party billing portal. • Work with Sales and Sales Management on collection and deduction issues. • Work closely with AR specialists to provide support for proper application of payments. • Resolve disputed balances or other issues that prevent timely payment, to include account reconciliation. • Respond to customer inquiries regarding past due accounts, research and provide account information, as necessary. • Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment. • Review orders on credit hold and release orders within the parameters of the Credit Policies and Procedures. • Work closely with the Credit Manager as needed with daily tasks and responsibilities. • Perform other duties as assigned. Requisition Number 5759 Shift Office Hours TBD Qualifications Qualifications: • Two-year degree (concentration in accounting or business management) preferred. • Minimum of 3 years' experience in a high-volume AR department managing collections for customers of various sizes. • Excellent computer skills including ability to learn new computer software & systems. • Detail-oriented with strong analytical skills. • Ability to problem solve and troubleshoot through customer issues. • Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize and multi-task required. • Knowledge of Microsoft products including Excel, Word, and Outlook. • NetSuite/Oracle preferred with the aptitude for systems automation and integration. • Works well with others as teamwork is essential for success. Equal Opportunity Employer / Vets / Disabled