Western Wayne Family Health Centers

Compensation

Full Description

Purpose • The Customer Service Representative (CSR) is responsible for a variety of office tasks necessary to provide medical services at WWFHC. These tasks include, but are not limited to: appointment scheduling, patient intake, fee calculation and collection, electronic and manual filing, accurate chart preparation and updating, maintaining and balancing a cash drawer, insurance enrollment and verification, applying appropriate codes, checking out patients, answering phone calls, and other duties as assigned by supervisor. PART I: ESSENTIAL POSITION FUNCTION AND DUTIES • Required to be in their assigned work area at all times except for designated breaks or lunch. • Welcomes and greets guests in a timely fashion and notifies the appropriate staff of the guest’s request. • Welcomes and greets patients, completes the check-in and intake process in a timely matter. • Must monitor lobby area a minimum of every 30 minutes to ensure all visitors have been served. • Answer telephone calls in a timely and professional manner and complete the caller’s request and if unable to do so, find someone who is able to do so. • Answer patient questions and address complaints, and when necessary request supervisory or management support. • Daily and constant monitoring that all providers’ schedules meet required protocols. Correct errors as needed. • Schedule and/or reschedule all appointments in conjunction with approved protocol for calls and walk-ins. • Make patient calls for range of purposes, including but not limited to confirmation of appointment, no-show appointment, change of insurance status, and reminder calls. • Register new patients with thorough and complete entries of all demographic, insurance/income assessment information. PART II: CLINIC WIDE RESPONSIBILITIES Customer Relations • Treats guests, patients, physicians, and other employees with care, courtesy, and respect. • Responds quickly and appropriately to customer request. • Looks for and suggests ways to better meet customer needs. • Answers clinic communications systems promptly and with courtesy and respect. Teamwork • Works cooperatively within own department and other areas. • Willingly accepts additional responsibility – tries to make others job easier. • Responds quickly to request for assistance. • Required to work closely with patients and associates. • Interacts with other departments on problem issues. • Accepts feedback from patients, visitors, clinic employees, physicians and general public. Communications • Keeps appropriate people informed. • Speaks and writes clearly, concisely, and appropriately for need. • Listens carefully. • Communicates tactfully. • Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty. Self –Management • Presents a positive image of Western Wayne Family Health Center at all times. • Carries out assignments with little need for direction. • Timeliness. • Maintains confidentiality. • Provides proper notification of absence and tardiness. • Works weekends and shifts when necessary. PART III: EDUCATION, EXPERIENCE • High School Diploma or equivalent. • One (1) year experience in a clinic or medical office, preferred. • One (1) year experience working with an electronic medical record system, preferred. PART IV: KNOWLEDGE, SKILLS AND ABILITIES • Knowledge of general medical language and procedures. • Knowledge of multiple insurance plans and government programs. • Experience with widely used computer software i.e., Microsoft Office, Outlook and healthcare software. • Skilled at providing excellent and focused customer service. • Capable of working in a complex work environment, without requiring constant supervision. • Ability to maintain confidentiality at all times and maintain organizationally appropriate relationships. • Knowledge of organization policies and procedures. • Skilled in exercising initiative, appropriate judgment, problem-solving and decision making. • Skilled in developing and maintaining effective relationships with patients and customers. Benefits Medical Dental Vision STD LTD Flexible Spending Account 403B Lifestyle and quality of life uniqueness (M-F) Practice focuses on delivery of quality care (Federally Qualified Health Centers) Competitive Compensation Package