Walker

Compensation

Full Description

About the position Responsibilities • Lead and manage large-scale XM consulting engagements for government agencies, including strategy, governance, change management, and measurement. • Serve as a trusted advisor to senior government stakeholders and guide them through the design, implementation, and optimization of XM programs. • Develop comprehensive XM roadmaps that include program vision, stakeholder alignment, journey mapping, measurement strategies, and closed-loop feedback processes. • Collaborate with clients to identify business challenges, define requirements, and translate them into actionable, scalable XM solutions. • Facilitate workshops, training sessions, and change management initiatives to ensure successful adoption and sustained program impact. • Monitor and report on program performance, customer insights, and business outcomes using analytics and data visualization tools. • Support growth of the Public Sector portfolio by identifying new opportunities and contributing to business development activities. • Partner with internal delivery teams and external technology vendors to ensure seamless integration and high-quality XM solution delivery. • Prepare and present proposals, executive summaries, and strategic recommendations to various stakeholder audiences. • Other duties as assigned. Requirements • Bachelor’s degree in Public Administration, Political Science, Business, or a related field preferred. • 5+ years of professional experience working within government agencies (State, Local, or Federal) or supporting public sector clients. • Proven experience driving XM strategy, implementation, and organizational change in public sector environments. • Familiarity with enterprise SaaS platforms such as Qualtrics (preferred) or similar XM/feedback technologies. • Experience collaborating with technology or SaaS partners on joint strategy and solution alignment. • Deep understanding of government operations, decision-making processes, and stakeholder engagement. • Expertise in Experience Management (XM) methodologies, governance, and best practices. • Working knowledge of the Qualtrics platform and its application within public sector programs. • Awareness of compliance, data governance, and security standards relevant to government agencies. • Strong strategic thinking, including ability to shape program direction and propose go-to-market approaches. • Excellent relationship-building, consultative communication, and executive-level presentation skills. • Strong analytical capability to interpret data, identify insights, and guide decisions. • Highly driven, innovative, and adaptable in a fast-paced, evolving environment. • Ability to travel to client sites approximately once per month.