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Job title: Associate, Client Services (Kentucky) Company: Team Rubicon Job description: Team Rubicon (TR) is seeking an Associate, Client Services (Kentucky). The Associate, Client Services (Kentucky) will assist in the delivery of our Rebuild Operations. This will require strong customer service skills, peer-to-peer communication, conflict resolution, and a demonstrated ability to lead from both a strategic and operational perspective. The Associate, Client Services will be responsible for serving as an advocate and liaison from outreach to potential clients, intake, eligibility review, approval, support during construction, and ultimately welcoming clients home. Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR's Manager, Client Services and is based out of Western Kentucky (preferred, but not limited to: Mayfield, Princeton, Dawson's Springs, and Bremen). Duties: • Conduct outreach to prospective clients and other organizations that may provide referrals; identify & interview prospective clients and assist them in completing the application process • Track detailed progress, challenges, and communications according to guidance and systems of record • Develop and maintain constant and consistent communication with the rebuild client informing and educating them through all touchpoints of the experience • Develop and maintain rapport with volunteers, acting as a liaison between regional members and members at Team Rubicon's Los Angeles Headquarters • Provide support in identifying new capability opportunities within the scope of Rebuild efforts and report accordingly • Develop and maintain partnerships and relationships across sectors and act as an advocate for those affected by disasters Experience and Background: • Bachelor's degree in social work, disaster management, business administration, or related field; or equivalent experience • 2-3 years of relevant experience in the military, non-profit, or emergency management community • Preferred: experience in customer service, social services, CRM tools, and demonstrated experience using data and research to advice organizational decision making Special Requirements: • This is a full time, remote role and the position will be based out of Western Kentucky (preferred, but not limited to: Mayfield, Princeton, Dawson's Springs, and Bremen. Familiarity in these geographic areas is necessary) (relocation expenses not provided) • The person filling this position may be required to complete training courses as recommended and made available by Team Rubicon • This role requires deployment to disaster operations 1-2 times a year • This role requires up to 25% travel Job Type: • Full-time, salary, exempt Job Tier: • Associate Pay Range: • $44,000 - $55,000 per year Cultural Principles: • Mission First, Greyshirt Always: Anyone joining TR must understand that our mission to provide disaster response comes first • Step into the Arena: TR needs leaders who aren't afraid to dare to be great • Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity • GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation • Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need • Adults Only: Every team member is an adult until proven otherwise • Your Mother's A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship Perks of the Team: • Unlimited PTO • Matching 401k contributions up to 4% (No vesting requirement) • 100% company-paid health benefits for employees and their dependents • Professional development, leadership development and events/conferences • Annual National Volunteer Leadership Conference • Annual Staff Leadership Conference • Paid time off to volunteer with the non-profit of your choice • Generous holiday schedule (including a paid week off between winter holidays) The health of our staff and volunteers is a top priority for Team Rubicon. We require all new employees to be fully vaccinated against COVID-19 or to obtain an approved exemption as an accommodation. If you are not willing to be vaccinated, your offer will be rescinded unless Team Rubicon approves a valid exemption and reasonable accommodation for qualifying religious or medical reasons (or for other categories protected by applicable law). This policy is intended to comply with all state and local laws, including all applicable equal employment opportunity laws. Learn more about Team Rubicon: • Website: • Facebook: • Twitter: Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Apply for this Job • Required First Name * Last Name * Email * Phone * Resume/CV * Drop files here Attach or enter manually (File types: pdf, doc, docx, txt, rtf) Cover Letter Drop files here Attach or enter manually (File types: pdf, doc, docx, txt, rtf) What are your minimum salary requirements? (choose ONE) * You can find the on our Financials page. Are you legally eligible to work in the United States? * Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? * Do you acknowledge that this position is based in Kentucky and confirm that you are willing to meet the geographic requirement? * Are you a Greyshirt (TR volunteer)? Are you a military veteran? Website LinkedIn Profile Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Team Rubicon's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Are you Hispanic/Latino? Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: • Autism • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS • Blind or low vision • Cancer • Cardiovascular or heart disease • Celiac disease • Cerebral palsy • Deaf or hard of hearing • Depression or anxiety • Diabetes • Epilepsy • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome • Intellectual disability • Missing limbs or partially missing limbs • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS) • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Expected salary: $44000 - 55000 per year Location: Kentucky Apply for the job now! [ad_2]