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Join the Revolution in Banking: Become a Remote Financial Crime Operations Team Manager with Monzo Are you a seasoned leader with a passion for preventing financial crime and a knack for team management? Do you want to be part of a game-changing company that's making banking more transparent, accessible, and customer-centric? Look no further! Monzo, a pioneering digital bank, is seeking a highly skilled and experienced Financial Crime Operations Team Manager to join our team remotely. About Us At Monzo, we're on a mission to make money work for everyone by building a bank with everyone, for everyone. We're driven by a community that suggests features, tests our app, and provides constant feedback, enabling us to create a product that everyone loves. Our focus is on solving problems rather than selling financial products, and we're committed to making the world a better place, one transaction at a time. About Our Financial Crime Team Our Financial Crime team is at the heart of how we protect our bank and our customers. We're looking for individuals with a unique blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager. As a Team Manager, you'll lead a team of 11 Financial Crime Investigators, focusing on various AML tasks, such as transaction monitoring, writing suspicious activity reports, account closures, and escalations. Key Responsibilities • Managing Personal and Professional Development: Lead the personal and professional growth of your team members, providing technical coaching on financial crime tasks and driving exceptional individual and collective performance. • Team Leadership: Foster an empathetic, high-performance culture in the team, holding weekly meetings with team members to ensure everyone is informed, engaged, and performing in their role. • Technical Coaching and Feedback: Provide technical coaching, feedback, and advice relating to financial crime tasks, analyzing and driving improvement in team performance, and reporting relevant insights. • Service Level Adherence: Monitor and maintain service level adherence on the work completed by the team, aggregating feedback from the team, and ensuring it's passed on to inform business change. • Communication and Change Management: Communicate and embed change within the team, contributing to a strong control environment by minimizing breaches and risk events. • Recruitment and Employee Relations: Conduct job interviews for financial crime investigators, contribute to hiring decisions, chair employee relations cases, and make decisions consistent with Monzo's values. Essential Qualifications and Skills • Financial Crime Knowledge: Minimum entry-level financial crime/AML/fraud knowledge and understanding of current financial crime trends and typologies. • Technical Coaching and Feedback: Experience providing technical coaching and feedback. • Communication Skills: Clear and inspiring communicator with excellent written and verbal English. • Leadership Approach: Empathetic and supportive approach to people leadership. • Risk Management: Great at prioritizing problems and assessing risk in an operations environment. • Adaptability: Passionate about working in a fast-paced environment and comfortable with change. Preferred Experience and Qualifications • Investigation Experience: Experience conducting investigations in an operational setting with subject matter expertise, preferably in AML. • Financial Crime Trends: Recent experience with emerging financial crime trends and typologies. • Team Leadership: Experience leading teams of people (not necessarily in financial crime or fraud). • Employee Relations: Experience managing employee relations cases. • Performance Improvement: Experience taking individuals and teams from a position of underperformance to high performance. • Management Information: Experience accurately interpreting and representing complex management information. • ICA International Advanced Certificate: Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti-Money Laundering, or similar industry qualification. • Technical Skills: Fluency in MacOS, Slack, and GSuite tools. What We Offer As a remote Financial Crime Operations Team Manager with Monzo, you'll enjoy: • Competitive Salary: A competitive salary reflecting your experience and qualifications. • Career Growth Opportunities: Opportunities for professional growth and development in a fast-paced and innovative environment. • Learning Benefits: Access to training and development programs to enhance your skills and knowledge. • Flexible Work Environment: Remote work arrangement with a flexible schedule. • Company Culture: A dynamic and supportive company culture that values transparency, feedback, and collaboration. Why Join Monzo? By joining Monzo, you'll be part of a pioneering company that's revolutionizing the banking industry. You'll have the opportunity to: • Make a Real Impact: Contribute to making a positive impact on people's lives through our customer-centric approach. • Work with a Talented Team: Collaborate with a diverse and talented team of professionals who share your passion for financial crime prevention and team leadership. • Enjoy a Dynamic Work Environment: Experience a fast-paced and innovative work environment that encourages learning, growth, and creativity. Take the Next Step Are you ready to join the revolution in banking and become a vital part of our success story? Apply now and let's discuss how you can become a remote Financial Crime Operations Team Manager with Monzo. Apply To This Job Apply This Job