vmysmartpros

Compensation

Full Description

Are you passionate about delivering exceptional customer care and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further! blithequark is seeking an experienced Bilingual Customer Care Representative to join our team of dedicated professionals who are committed to putting health first. • *About blithequark** blithequark is a leading healthcare company that is dedicated to providing innovative solutions and services to millions of people across the country. Our mission is to make it easier for our customers to achieve their best health, and we are committed to delivering the care and service they need, when they need it. We are a company that values diversity, inclusion, and employee well-being, and we are proud to be an equal opportunity employer. • *Job Summary** As a Bilingual Customer Care Representative, you will play a critical role in ensuring that our customers receive timely and effective responses to their inquiries. You will work closely with our team to resolve issues, answer questions, and provide support to our customers in a fast-paced and dynamic environment. This is an excellent opportunity for someone who is passionate about customer care, has strong communication skills, and is able to work effectively in a team. • *Key Responsibilities** • Respond to customer inquiries in a timely and effective manner, using your strong communication skills to resolve issues and provide support. • Work closely with our team to resolve complex issues and provide solutions to our customers. • Use your problem-solving skills to identify and resolve issues, and to provide recommendations for improvement. • Maintain accurate and up-to-date records of customer interactions, using our CRM system to track and manage customer relationships. • Collaborate with our team to develop and implement process improvements, using your knowledge and experience to identify areas for improvement. • Participate in training and development programs to enhance your skills and knowledge, and to stay up-to-date with industry trends and best practices. • *Essential Qualifications** • 1 year of customer service experience in a call center environment, with a focus on heavy call volume, auto-dialer, dedicated inbound/outbound customer service or support role. • Bilingual in English and Spanish, with the ability to speak, read, and write in both languages without limitations or assistance. • Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. • Ability to work independently or with minimal supervision, with a strong sense of initiative and self-motivation. • Intermediate to advanced skills with Microsoft Office Word, Excel, Outlook, and the ability to troubleshoot and resolve general technical issues. • Strong typing and computer navigation skills, with the capacity to use multiple computer applications simultaneously. • *Preferred Qualifications** • Associate's or Bachelor's Degree in a related field, such as business, communications, or healthcare. • Experience in a healthcare setting, with a focus on customer care and service. • Knowledge of industry trends and best practices, with a strong understanding of customer care principles and practices. • *Additional Requirements** • Anticipated start date: October 2024. • Work style: Remote work at home. • Schedule: Monday through Friday, 8:00 AM to 5:00 PM Eastern Time. • Additional information: Any blithequark associate who speaks with a customer in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. • *Work at Home Guidance** • To ensure that our Home or Hybrid Home/Office associates are able to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. + Satellite, cellular, and microwave connection can be used only if approved by leadership. + Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. + blithequark will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. • *Scheduled Weekly Hours** • 40 hours per week. • *Pay Range** • The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. • $31,900 - $43,900 per year. • *Description of Benefits** • blithequark offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, blithequark provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities. • *Equal Opportunity Employer** • It is the policy of blithequark not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. It is also the policy of blithequark to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status, and to base all employment decisions only on valid job requirements. • *How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply to this job