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Endpoint Analyst / Local IT Support - Workforce Opportunity Services - Centreville, VA - work from home job Company: Workforce Opportunity Services Job description: Candidate Profile: • Associates Degree in Computer Science, or related curriculum • 4-6 years of relevant IT experience • Problem-solver • Great interpersonal skills • Veterans encouraged to apply Overview: • Under direct supervision, provides technical support for the installation, repair, and maintenance of personal endpoint devices (desktops, laptops, tablets, mobile) and related software/hardware used by Parsons employees, contractors or clients. • Handles a range of troubleshooting activities to resolve identified questions, issues and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. • Records and reports data about the resolution of specific issues, questions and problems and refers specialized matters to other Parsons IT teams. • May provide standard system configuration administrative functions for assigned systems and subsystems of the Enterprise IT infrastructure, including monitoring, tuning, troubleshooting and incident resolution. • May perform installation and integration of IT Infrastructure throughout the Enterprise (Network Convergence, routers, switches, servers, storage, AV/Video Conferencing, etc). • May also provide operational support for small-to-medium-sized IT Infrastructure projects and systems for Parsons, individual projects and GBUs. • Executes the technical aspects of medium-sized and small infrastructure projects through design, installation and implementation, utilizing established quality standards. • The position requires lifting and movement of computer equipment typically up to 50lbs. • This position may require both local and remote travel. • May work with team members and IT work groups to implement, maintain and troubleshoot specific issues, questions and problems associated with individual computers or related hardware; this may include support for various network, application and infrastructure systems. Responsibilities: • Provides in-person and/or remote analytical and technical support for endpoint devices. This includes installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements of hardware/software for individual endpoint devices. May have special knowledge and skills in specialized areas required to support Parsons end user computing environment • Troubleshoots software and hardware questions, issues, problems and failures with workstations, personal computers, related hardware and software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions. • Screens and diagnoses internal inquiries and work requests for maintenance of personal computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups. • Using design guide standards, identifies specific scope necessary to deliver small or medium-sized IT Infrastructure systems, to include networking, cabling, servers, storage, Audio Visual/Video Conferencing. • Works with others to develop technical solution designs and contributes to the documentation of technical specifications for small to medium-sized infrastructure systems. • May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures. • Assures that all activities are documented and reported according to IT standards. • Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user’s satisfaction. • Maintains knowledge of current trends in the development of end user hardware and software. • May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services. • Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed. Qualifications: • Authorized to work in the United States • Associates Degree in Computer Science, or related curriculum) and at least 4-6 years of relevant IT experience • Problem identification, problem solving and analytical skills. • A working knowledge of Operating Systems (Microsoft, MacOS, iOS, Linux) operating and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. • A very good knowledge of the Corporate IT environment and a functional knowledge of assigned areas of specialized technical expertise. • Excellent customer service skills. • Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations. • Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups). • Ability to write moderately complex documents (may include emails, memos, procedures, presentations). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors). Certifications (preferred): • Microsoft Certification (MTA) preferred • Apple Certified Macintosh Technician (ACMT) preferred • Cisco Entry-Level Certificatin (CCENT) preferred Skills/Competencies: • Problem identification, problem solving and analytical skills. • A working knowledge of Operating Systems (Microsoft, MacOS, iOS, Linux) operating and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals. • A very good knowledge of the Corporate IT environment and a functional knowledge of assigned areas of specialized technical expertise. • Excellent customer service skills Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations. • Understanding of Infrastructure components and protocols and how they fit into an enterprise architecture while supporting a local office. This may include a combination of the following elements: network, TCP/IP protocols, Wintel servers, various enterprise operating systems, virtualization, Network Attached Storage (NAS), Active Directory, databases, infrastructure enabling protocols and various network/application protocols. • Knowledge of industry best practices and methodologies. • Knowledge of global IT infrastructure. • Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups). • Ability to write moderately complex documents (may include emails, memos, procedures, presentations). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors). Job Type: • Full-Time (40 hours/Week) Salary: • $30.00-35.00/Hour (Depending on experience) Location: • Centreville, VA • Hybrid Schedule About WOS Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants. Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit . Endpoint Analyst / Local IT Support - Workforce Opportunity Services - Centreville, VA - work from home job Expected salary: $30 - 35 per hour Location: Centreville, VA Endpoint Analyst / Local IT Support - Workforce Opportunity Services - Centreville, VA - work from home job Job date: Wed, 02 Aug 2023 22:55:33 GMT Apply for the job now! Endpoint Analyst / Local IT Support - Workforce Opportunity Services - Centreville, VA - work from home job