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Customer Success Manager (Remote- EST) - riverside.fm - Atlanta, GA - work from home job Company: riverside.fm Job description: About Riverside Riverside makes it easy to record remote podcasts and video interviews that look and sound like they were recorded in a million-dollar studio. Since launching, we have experienced rapid growth and are trusted by customers including Spotify, the New York Times, ESPN, and Marvel. We are a resourceful and growing team who are looking for top talent to join us and help shape the future of Riverside. About this Role We are looking for a customer-obsessed, self-starting Customer Success Manager to manage a portfolio of our small to medium-sized business customers. If you have: • a passion for helping customers be successful with technology • a drive toward outstanding customer service • ambition to meet your personal goals and grow your career in Customer Success • interest in audio and video content creation Location: This is a remote role based in the US with a requirement to work Eastern time zone business hours. What you will do: • Manage the customer journeys of small to medium-sized accounts: • Guide customer onboarding and facilitate a smooth implementation of Riverside • Drive adoption by building success plans with customers to help them realize the value of Riverside • Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers • Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts • Collaborate with product, support, and business teams to help solve problems and advocate for customer needs • Champion customer-centricity through collecting and sharing customer stories Requirements: • At least 2 year of experience in customer success/ customer support in a SaaS environment. • Desire to work remotely in a fast-paced startup environment • Passion to apply your tech-savviness to learn Riverside’s product functionality • An ability to excel in achieving KPIs and targets • Strong verbal and written communication skills in English • Strong analytical and problem-solving skills • Ability to prioritize, organize, and execute multiple tasks with deadlines • Availability to work Eastern time zone business hours in the US Advantage for: • Experience with G-Suite, Hubspot, Slack, and other web-based technologies • Video or audio technology background Join us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voices! Expected salary: Location: Atlanta, GA Job date: Fri, 18 Aug 2023 22:10:07 GMT Apply for the job now!