Vi

Compensation

Full Description

As an Director, Account Management - Wellness you will be responsible for expanding and strengthening relationships with enterprise clients. Your focus will be driving expansion revenue through Proof of Concept (POC) conversions, upsells, cross-sell opportunities, and renewals, ensuring Vi meets its Net Revenue Retention (NRR) goals. You will be the primary commercial relationship owner for senior stakeholders at client accounts, including VP and C-suite executives. You will also collaborate closely with Vi’s Client Performance (CP) team to ensure execution aligns with commercial strategy. The ideal candidate has a deep understanding of the healthcare industry, strong digital performance marketing expertise, and a strategic, consultative approach. Key Responsibilities Own & Expand Client Relationships – Serve as the lead commercial partner for enterprise wellness clients, engaging directly with key stakeholders. Drive Revenue Growth – Convert 95% of POCs, secure upsells and cross-sells, and contribute to achieving an NRR of 110%+. Ensure Customer Retention & Success – Retain 95% of enterprise customers by delivering exceptional account management and strategic insights. Enterprise Contract Management – Independently manage renewals and expansions of $500K+ ARR contracts, ensuring long-term client partnerships. Strategic Leadership – Develop a playbook for commercial strategy within the wellness vertical, helping shape Vi’s go-to-market approach. Cross-Team Collaboration – Partner with the Client Performance (CP) team to ensure execution aligns with broader commercial goals and that internal priorities reflect client needs. Data-Driven Storytelling – Own the narrative with senior stakeholders, leveraging performance data to showcase the value Vi delivers. Player/Coach Mentality - Proven ability to lead a team and develop team members while owning and driving growth in your own accounts. What We’re Looking For Enterprise Commercial Acumen – Proven ability to independently renew and expand contracts of $500K+ ARR, with incentives tied to expansion, upsell and renewal. Strategic Marketing & Omnichannel Expertise – Proven ability to guide clients through complex performance marketing & omnichannel engagement strategies, with a strong understanding of patient acquisition dynamics; experience advising on CRM or call center integration is a plus. Consultative Approach – Ability to operate with a consultant mindset; experience in consulting is a plus. Stakeholder Engagement – Experience working directly with VP/C-level stakeholders at enterprise customers. High IQ & EQ – Strong ability to influence both internal and external teams. Startup DNA – Highly strategic, intelligent, creative, consultative, and entrepreneurial; able to operate in ambiguity. Problem-Solving Skills – Ability to navigate complex challenges with a solutions-driven mindset. Wellness Industry Expertise – Strong understanding of the wellness landscape is a nice to have. Responsibilities null Requirements null Advantages null Why choose Vi? null Why choose Muuv? null