Velera

Compensation

Full Description

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Client Delivery Program Manager will work closely with senior leadership across Velera’s enterprise, in addition to the assigned financial institution (FI), to develop and execute on the client’s strategic plans and provide centralized oversight of the implementation of initiatives within the program. The position oversees the FI program, consisting of project and product implementations, while partnering very closely with Client Growth Management, Client Service Delivery, and Project Delivery teams. This role requires very strong influencing and client-facing skills and requires travel to FI and their vendor locations as needed. Incumbent will support and foster in-depth and productive client relationships while being an advocate for the FI within Velera with the goal to improve consultative service, promote use of products and services, oversee initiatives, and achieve increased loyalty, endorsement, and revenue. The incumbent will also serve as a consultant to senior leadership teams within Velera to build detailed resolution action plans while monitoring program risks, health, and addressing project-related issues. Day in the Life Strategic Planning & Relationships Strengthen top strategic relationships by identifying and managing FI program needs, by supporting the development of a strategic roadmap having accountability for the delivery of FI Program initiatives Consistently demonstrate strong client relationship management skills encompassing strategic planning, program management, solution delivery, new product delivery, and issue resolution while ensuring regulatory compliance Responsible for the planning, execution, and delivery of multiple programs and projects, aligning Velera’s team to meet the financial institution’s strategic goals and objectives. Effectively develop and leverage partnerships with all Velera business units, vendors, and partners to ensure client initiatives and projects are executed expeditiously to the client’s satisfaction, including Mastercard, Visa, various software vendors, networks, Fiserv, FIS, and other processors. Establish and maintain strong relationships with key stakeholders, including executives, department heads, and project implementation teams. Assist in the department’s strategic planning and provide input, recommendations, and direction for process improvements Serve as an advocate for the FI within Velera Program Management Maintain the FI program management framework, including scope, schedules, and resource requirements to drive a consistent and first-class level of program delivery for strategic Velera financial institutions. Produce program status reports, KPI metrics, client presentations, and business reviews to Velera and FI executives as required by the situation and by the client Monitor project and program progress, ensuring adherence to schedule, scope, and quality standards. Identify and mitigate risks, issues, and dependencies within the portfolio of programs and escalate as required. Serve as the central point of contact between various partners, Velera Business Units, and clients by assertively and proactively providing ongoing communication between all parties to ensure the timely implementation of assigned project deliverables Accountable for resolution management, communication, and successful delivery of projects and initiatives ranging from the basic to the complex: card processing implementations, product implementation, strategic initiatives, and client initiatives Serve as the management point of contact for FI for project-related items and escalated issue resolution Lead and/or participate in assigned projects, including cross-functional teams in support of Velera, business unit, and/or department goals and objectives. Utilize relationships with FI, vendors, and partners to leverage and ensure expedient and quality solutions and issue resolution Professional Services and Consultation Possess a deep knowledge of partner organizations and platforms, and be able to translate that skill into action to benefit client relationships Ability to be on site at the client for extended periods of time to understand strategic direction and project requirements to build effective execution plans Support various departments within Velera in a consultative role. This will include assisting Client Growth Management with consultation and solution development Maintain working knowledge of the Program Management and reporting PMO tools. Velera offered products and service applications, including its key functions and associated reports. Maintain an understanding of payment regulations, e.g., Dodd-Frank, and how each relates to the assigned FI. Maintain thorough knowledge of both industry standard best practices and PMO processes as they pertain to program/project management and supported areas of operations. Perform other duties as assigned Qualifications Bachelor’s Degree in a related field, preferably in Systems or Business Management, or equivalent combination of education and experience preferred Ten (10) years of experience in a client support environment required. Five (5) years of financial services experience required. Five (5) years of experience in credit, debit, and/or eCommerce preferred. An understanding of project management best practices and Six Sigma methodologies is preferred. PgMP or PMP preferred About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $84,900.00 - $108,200.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.