Velera

Compensation

Full Description

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The Client Delivery Analyst IV manages and supports the successful implementation of various payment processing projects and production requests through the execution of various technical tasks and quality checks. Lead client consultation on business and technical requirements. Will be assigned most complex, top-tier client projects, and will assume a leadership role for assigned projects, coordinating all phases of operational implementation of project deliverables. Incumbent will also be responsible for providing consulting and guidance to define and determine the best approach for Clients to achieve their business goals and assist with defining resolutions to operational challenges associated with assigned projects and/or Production issues. Day in the Life: Meet with clients to discuss specifications for highly complex and/or highly visible projects, work with clients and vendors to determine project options, and facilitate meetings with key client personnel as needed. Complete Gap Analysis, as needed, to define system set-up requirements. Provide consulting and guidance to the client on the best approach to meet their business requirements for assigned implementations. Understand client business requirements; communicate between technical groups at client and vendor locations, and data map technical files between systems. Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time. Identify and report outstanding issues to the assigned project manager; assist with issue resolution. Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team. Validates system parameters and conducts testing, modifying program parameters when necessary. Provide technical support to clients during the design, development, and implementation phases of the project. Provide extended hours post-implementation support for projects, and occasional on-site support as needed. Follows change control and appropriate change management processes and helps ensure less tenured Business analysts and project Consultants understand and follow these processes. Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations. Assist with identifying improvements to the defined processes within the department. Leads, trains, and mentors less tenured Analysts. Assists in developing new product/ service requirements templates and procedural steps Understand and complete tasks associated with various types of department projects Provide after-hours on-call support for project installations as needed. Perform other duties as assigned. Qualifications: Bachelors degree in a related field and/or an equivalent combination of experience and education is required. Training in Six Sigma Methodology and project management certification preferred. Seven (7) years of related experience in the payment processing industry required. Thorough understanding of payment card products, support services, and processes required. Five (5) years of related experience in business or system analysis required. Five (5) years of client-facing project support experience required. Experience in completing card processing conversions that require migrating data from one processing platform to another is preferred. Overall understanding of all Velera Products and Solutions and how they are implemented in conjunction with the assigned projects. Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids. Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines. Demonstrated excellent analytical skills, with the ability to manage complex factors in multifaceted projects. Ability to work independently with minimal guidance, exercise discretion, and demonstrate good judgment in decision-making. Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications. Knowledge and experience with Six Sigma projects preferred. Ability to travel as needed, 40-50%. Ability to provide extended-hour post-implementation client support for projects. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $84,900.00 - $108,200.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.