Vanderlande

Compensation

Full Description

Job Title Service Contract Manager, West Coast Job Description Position Summary: As Service Contract Manager you will be responsible for managing multiple customer service contracts within the North America Airport Services business. You are the sparring partner of our customers with the goal to improve our customer's performance and competitive position. You ensure we identify and generate new opportunities beneficial for both Vanderlande and our customers. You support site managers by providing them with training, procedures, and tools. You will be reporting to the Service Director for East USA. Preferred locations: Dallas, Texas; Los Angeles, California Tasks & Responsibilities Implementing, managing, analyzing and optimizing service contracts in the East USA for Airport customers. This can be site-based contracts or remote service contracts. Prepare and conduct tactical/quarterly meetings together with the Services site Manager. Acting as the representative towards the client on tactical issues. Work with Site Managers to drive Vanderlande High Performance Company culture that is based upon a belief in people and their dedication to customer success. Support site managers in where to find training, process standards, and company regulations. Ensure adherence to company policy, customer policy, and government regulations Be a driving force in improving Site based and remote services processes, including service quality. Initiate procurement of external suppliers needed to execute the contracts. Support sales in acquisition of new customers and implementation of new service contracts. Responsible for preparing contract renewals, addenda and indexations. Together with the site managers and service director identify, generate and sell new opportunities based on the full scope of our service products at our current customer base. What do we ask from you? You have strong planning and organizational abilities, together with an entrepreneurial approach in which you are not afraid to take the initiative. You have excellent problem solving, communication skills, and you have a solution driven mentality. You must be able to attain and sustain an Airport I.D. Badge and U.S. Customs Seal Your profile As Service Contract Manager you will be in frequent contact with both internal and external customers building up long-term relationships. It is therefore essential that you have good communication skills to understand and direct Vanderlande’s operational processes. You also have good negotiation skills and are able to convince others to do what is best for our customers. You have excellent time management skills being able to prioritize your workload accordingly. In addition, we are looking for the following: You have a Bachelor or Master’s degree and 3+ years of relevant working experience (preferably in airports and/or logistics). You have a proven track record in continuous improvement and problem solving with a hands-on mentality. Experience coordinating training with a team; on-boarding; appraisals; recognition; recruiting Willing to travel (50%). Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This is a full-time, exempt position, eligible to receive a salary rate and to participate in an annual performance bonus program. The salary range listed represents the maximum and minimum starting base pay for this position as of the time of posting. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate-dependent. Salary range: $125,000.00 – $130,000.00 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins… So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.