Urology Partners of North Texas

Compensation

Full Description

General Job Description Under general supervision and according to established policies and procedures, the Patient Access Representative will be responsible for day-to-day administrative functions in support of efficient and effective patient care including patient registration, insurance verification, scanning, faxing, calculation, collection and reconciliation of copayments/co-insurance and scheduling of diagnostic and follow-up appointments. Individual will practice exceptional customer service and answer incoming telephone calls. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families. Maintains confidentiality with patients, staff and guests. Essential Job Responsibilities: • Greets all patients/clients/visitors in a pleasant and professional manner, determining the purpose of the visit and directing them to appropriate person or department(s). • Enters patient demographics and secures and scans copy of insurance card(s) and driver’s license. Provides assistance and direction to patients as needed with the completion of necessary forms. • Confirms insurance eligibility and referral requirements and secures signatures on required forms, including but not limited to, Financial Policy, Consent for Treatment, HIPAA, etc. • Ensures that all required referrals are secured and attached to the applicable appointment in the Practice Management system. • Scans and indexes patient documents. • Informs patients of clinic delays and maintains communication with the clinical area to facilitate appropriate clinic flow. • Schedules appointments and additional diagnostic testing and consultations as directed by the provider and relays corresponding instructions to the patient. • Explains financial requirements to the patients or responsible parties and collects copays, copayments and balances due as required. • Promptly and professionally answers telephone calls. Routes calls and messages appropriately, offering voice mail, paging, or redirection of calls as needed. • Facilitates patient flow and communicates delays with patients and clinical staff. • Conduct pre-visit chart preparation, precertification and fax duties as assigned. • Follows all clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality. • Appropriately and courteously screens solicitors for relevance to organization needs. • Responsible for keeping the reception and patient waiting areas clean and organized. • Monitors medical office supplies and inventory needs and oversees and maintains office equipment. • Assists with training activities as needed. • Maintains accuracy and productivity levels as established by department standards. • Performs, organizes and streamlines operational tasks to reduce the potential for errors. • Maintains patient safety and confidentiality at all times. • Travels is required. • All other duties as assigned by Practice Administrator or department supervisor. Job Type: Full-time All offers of employment at UPNT are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary. Job Type: Full-time Pay: From $35,630.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Health savings account • Life insurance • Paid time off • Tuition reimbursement • Vision insurance Work Location: In person