UPS

Compensation

Full Description

Job Description ​ Before you apply to a job, select your language preference from the options available at the top right of this page. ​ Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. ​ The Brokerage Implementation Manager ​ The Brokerage Implementation Manager manages the overall project implementation for on-boarding new and penetration business. This includes project communications, project planning, risk mitigation, resource coordination, issue resolution, training and other tasks required to successfully go-live. The Implementation Manager works with Business Development, Operational stakeholders, and customers to identify implementation criteria, and acts as the primary contact throughout the project's implementation. This position manages specialists. ​ Job Duties ​ Leads Brokerage Projects ​ • Works closely with the business operation, customers, and the development team to ensure a successful project launch. • Provides process improvement through technology for internal and external customers. • Examines customer concerns to design process improvements, reduce churn, and increase organic growth. • Maintains collaboration with stakeholders to define criteria and constraints associated with implementation scope and deployment strategy. • Voice of Customer and maintenance on projects deployed, providing feedback and best practices to the development team for technology enhancements. ​ Implementation Phases for Multiple Teams ​ • Liaison for Customers, Business Stakeholders, & the IT Development Teams. • Translate Customer & Business Operational needs into user requirements for the Development Teams to implement successfully. • Manages the implementation roll-out plans to ensure effective project implementations. • Serves as the project implementation primary contact and cross-functional team leader to identify implementation criteria, obtain stakeholder buy-in, and support cross-functional communications. ​ User Acceptance Testing and Project Reporting Status ​ • Oversees focus meetings with users (i.e., internal and external customers) prior to Production Deployments to identify needed modifications for products and processes. • Manages testing process and reviews test results to ensure modifications to product and processes occur as needed. • Reviews user feedback to identify improvements for the implementation process of future models, sites, groups, and customers. ​ Qualifications: ​ • Brokerage experience - Required • Product management and/or business analyst experience in the technology environment • Experience with requirements gathering for technology projects. • Ability to translate the business need into user stories for the IT Development Teams • Ability to manage multiple technical projects across the GFF Brokerage Network • Azure DevOps experience preferred. • Salesforce experience preferred. • Foreign Trade Zone experience preferred. ​ Other Criteria: ​ • Job Grade: 30C • Shift: Monday through Friday 8am-5pm EST w/ the potential for OT based on demand. ​ Job Level: 77 - Supervisor ​ Deadline to Apply: December 4th, 2025. ​ Compensation & Benefits: ​ Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $76,440/year to $141,720/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. ​ Employee Type: ​ Permanent ​ UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. ​ Other Criteria: ​ UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. ​ Basic Qualifications: ​ Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.