Trew

Compensation

Full Description

Parts Coordinator – Job Description Trew is in need of an individual to help the Customer Experience (CX) with parts inquiries for Hilmot, TKO and Trew projects, as well as coordinating parts for buyout suppliers. The ideal candidate has an aptitude for learning, and has great communication and organization, and has an eye for continuous process improvement and detail. This job is for you if… • Customer satisfaction is a top priority for you • You create customer loyalty • You enjoy a dynamic, fast-paced work environment • You’re a problem solver; enjoys critical thinking • You enjoy a variety of tasks Job Responsibilities Include • Monitoring the parts queue for general parts inquiries and responding to customers in a timely manner • Issuing parts quotes out of ERP for customers and following up on these quotes • Processing orders through our ERP system (order entry) • Assistance with various parts-related ERP projects, such as pricing research • General understanding of parts identification, layout drawings and blueprints, and Hilmot/TKO product line. Proper training will be provided. • Willingness for oncall emergency parts support coverage and assistance in emergency situations. (While this occurs rarely, there are times when a customer is in a down situation and our assistance may be required to expedite a part to sites.) • Motivation to learn about other parts of the company and to utilize this knowledge for improved parts processes to increase efficiency and sales • Ability to work well with others and influence other departments to accomplish parts-related goals (account management, purchasing, engineering, order entry, fulfillment/shipping, field service and others) • Maintaining parts KPIs and trend reporting so that we can benchmark/improve and arrive at better forecasting methods • Identifying and helping to implement other improvements that make it easier for integrators/customers to work with TREW for parts thru voice of customer feedback. Some identified today include pack and ship, spare parts analysis, parts put away assistance and CMMS parts inventory assistance. • Provide overall excellent customer service with the ability to identify potential leads, customer dissatisfaction with a customer and steer them/issue to the appropriate person at TREW for follow up and help with other CX-related inquiries. What You’ll Need As a Parts Coordinator you must be disciplined, organized, and motivated to provide amazing customer service. You must have initiative and strong communication skills to work with people of varying backgrounds. You must be able to use critical thinking to identify the correct solutions as well as escalate an inquiries/issues within the business. Specific Qualifications • 2+ years of customer service experience • Excellent written and oral communications • Proficient with Excel, Word, Outlook and Teams • ERP knowledge (Netsuite is a plus) • Detail oriented and extremely organized in order to effectively work in a fast-paced environment • Problem solver Experience With The Following Is a Plus • 1+ years of order entry experience • Netsuite or other ERP systems • Knowledge of industrial/material handling systems • Inventory, sourcing, fulfillment or shipping knowledge • Aptitude for process documentation/continuous improvement. TREW’s Story Business gets done working together. Successful business happens when trusted partners work together, to win together. At TREW we know that our customers buy solutions and technology built by people. With over 500 team members, we work fearlessly every day to do the right thing, even when no one is watching. From seasoned professionals to undergraduate co-ops, our team members enjoy seeing the impact of their contributions every day. Trew and its companies are an equal opportunity employer. Applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.