Treasures Academy LLC

Compensation

Full Description

DescriptionJob Summary Remote Chat Support Associate (Entry Level) will be responsible for providing exceptional customer service through live chat support. This position is entirely remote and offers a unique opportunity to engage with customers, resolving their inquiries and ensuring satisfaction. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work independently as part of a dynamic team. Join us in delivering top-notch customer support and making a difference in our clients' experiences. Responsibilities • Respond to customer inquiries via live chat in a timely and professional manner. • Provide accurate information regarding products and services. • Assist customers in troubleshooting issues and resolving complaints. • Document interactions with customers in the CRM system. • Maintain a high level of product and service knowledge to enhance customer experience. • Collaborate with team members to improve support processes. • Stay updated on company policies and procedures. Requirements • High school diploma or equivalent. • Proven experience in customer service or chat support preferred. • Excellent written communication skills. • Strong problem-solving abilities. • Ability to multitask in a fast-paced environment. • Familiarity with CRM tools is a plus. • Must be able to work flexible hours as needed.