Three Point Solutions

Compensation

Full Description

Job Title: Customer Service Representative Client: Medical device Manufacturing Company Shift: 1st Shift: 8 AM to 5 PM High school diploma or GED equivalent required. • Bachelor's Degree in a business or other discipline preferred, OR equivalent customer service experience required. • Superior Customer Service skills. • Strong knowledge of Microsoft Outlook Applications. • Computer knowledge with databases a plus. • Typing 45+ WPM. • Superior data entry skills with high degree of accuracy. • The Customer Support Reps maintains excellent customer service relationships with our Customers, Sales Force and Internal Departments. The role is responsible for representing the voice for the customers to determine how Client can best satisfy their needs. Work with all levels of customers to assist with their request for Client products. Provide professional phone support to our customers and outside Sales Reps. Process transactions including Sales Orders with a very high accuracy rate. Able to create RMA's with assistance on how to determine disposition. Work with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests. Work on process improvements to provide better service to our customers and streamline workflow. Maintain Customer Database, including processing leads and updating customer records. Show an understanding of the complete order process. Help the department meet continuous improvement goals through 5S. Work on special projects as necessary.